# Viqal 依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，Viqal（viqal.com）是收錄於 AI 聊天機器人的 AI 平台，每月產生 5268 次造訪，月流量變化量為 +4725（+870.2%）。其主要地理市場為全球（流量佔比 —），並採用付費定價模式。依每月流量計算的主要競爭替代方案包括 HiJiffy（每月 9.67萬次造訪），Enso Connect（每月 36.42萬次造訪），HostBuddy AI（每月 3.04萬次造訪）。 Viqal is an AI virtual concierge for hotels that automates guest communication on WhatsApp, handling enquiries, upselling and pre-arrival messaging while keeping staff in a shared team inbox. ## 主要觀測資料與規格 | 指標 | 數值 | | :--- | :--- | | 工具名稱 | Viqal | | 代稱 | viqal | | Status | active | | Origin | independent | | Maintenance | active | | 官方網域 | viqal.com | | 網站網址 | https://www.viqal.com | | 分類 | AI 聊天機器人, AI 助手, AI 客戶服務, AI 銷售助理, AI Travel | | 定價模式 | 付費 | | 每月造訪次數 | 5,268 | | 月流量變化 | 4,725 | | 月成長率 | +870.2% | | 主要市場 | 全球 | | 市佔率 | — | | 直接造訪 | 1,576 | | 自然搜尋造訪 | — | | 社群造訪 | — | | 推薦流量造訪 | 626 | | 電子郵件造訪 | 276 | | 評論分數 | 4.2 | | 收藏數 | 2 | | 支援平台 | 網站 | | 帳務平台 | | | 屬性 | 功能: 網站; 價格: 付費 | | 標籤 | AI 虛擬禮賓, 飯店自動化, 房客溝通, 飯店 WhatsApp, 向上銷售, 客戶服務, 飯店聊天機器人, 數位入住 | ## 總覽 Viqal is an AI virtual concierge for hotels that automates guest communication on WhatsApp, handling enquiries, upselling and pre-arrival messaging while keeping staff in a shared team inbox. ## 價格與方案 Paid with a free trial. Viqal is listed as a paid platform that offers a free trial and a bookable live demo. Detailed tier pricing is not published openly on the website, so costs are confirmed during a demo or a quote request. ## 關鍵功能與能力 - **AI Concierge:** An AI assistant answers common guest questions around the clock on WhatsApp, covering arrival details, facilities, breakfast and more. - **Upselling Automation:** Automated, AI-driven offers — such as adding breakfast to a booking — presented in the conversation at the right moment. - **Team Inbox:** Human agents and the AI share one inbox so staff can step into any conversation without losing context. - **Campaigns and Tasks:** Proactive WhatsApp messaging for pre-arrival, mid-stay and post-stay communication, plus task assignment and review management. - **PMS Integrations:** Connects to Oracle Opera Cloud, Mews, Cloudbeds, Protel and others so responses reflect real reservation and rate data. ## 主要使用情境 - **Handle guest enquiries 24/7 (Hotel Front Desk):** Let the AI handle routine arrival questions, parking, breakfast and facilities queries on WhatsApp so the front desk can focus on guests in front of them. - **Increase upsell revenue (Revenue Manager):** Offer breakfast, spa, late checkout and other add-ons inside the conversation and capture more ancillary revenue per stay. - **Run pre-arrival and post-stay campaigns (Guest Experience Team):** Send pre-arrival instructions, mid-stay tips and post-stay requests automatically, keeping each guest informed without manual messaging. - **Centralise communication across properties (Multi-property Group):** Use the shared inbox and task tools so any team member can pick up a conversation, and fold review management into the same workflow. ## 優勢 - Purpose-built for hotels, with guest-messaging language and flows that generic chatbots lack - Answers guests 24/7 in their own language on WhatsApp, the channel they already use - Upselling is handled inside the guest conversation, turning routine questions into revenue - Team inbox lets staff seamlessly take over from the AI when a situation needs a human - Real PMS integrations including Opera Cloud, Mews, Cloudbeds and Protel ## 限制 - Pricing is not fully published on the site, so you need a demo or quote to know the real cost - Results depend on how completely your PMS and WhatsApp Business setup are connected - Some automation value is only realized if staff adopt the inbox workflow alongside the AI concierge - Multi-language quality can vary for less common guest languages ## 常見問題 ### What is Viqal? Viqal is a guest messaging automation platform for hotels. Its AI concierge answers guest questions on WhatsApp, handles upselling such as breakfast or spa add-ons, and works alongside a team inbox, campaign tools, task management and review management. ### Is there a free trial? Yes. The site offers a free trial alongside a live demo, and mentions a 10-minute demo video for a quick overview. ### How much does Viqal cost? Viqal is categorized as a paid platform with a free trial. Detailed plan pricing is not published openly on the site, so you would need to ask for a quote during a demo. ### Which systems does Viqal integrate with? Viqal integrates with hotel PMS and property systems including Oracle Opera Cloud, Mews, Cloudbeds and Protel, among others, so it can act on real reservation data. ### Which hotels use Viqal? Ai4hotels reports customers in 15+ countries and publishes case quotes, such as a hotel citing time savings and doubled spa revenue, which is typical of the finance-focused positioning the platform markets. ### Viqal 的每月流量與成長趨勢為何？ Viqal 目前每月有 5268 次造訪，月流量變化為 +4725（成長率 +870.2%）。其主要來源市場為全球（佔比 —），其中包含每月 1576 次直接造訪與每月 — 次自然搜尋造訪。 ### Viqal 是免費的嗎？其定價模式為何？ Viqal 採用付費定價模式。Paid with a free trial. Viqal is listed as a paid platform that offers a free trial and a bookable live demo. Detailed tier pricing is not published openly on the website, so costs are confirmed during a demo or a quote request. 支援的帳務與結帳平台包括：未列出。 ### 2026 年最佳的 Viqal 替代方案有哪些？ 依據 OpenAITools.app 的分類流量與功能契合度，Viqal 的前五大替代方案為：1. HiJiffy（每月 9.67萬次造訪）; 2. Enso Connect（每月 36.42萬次造訪）; 3. HostBuddy AI（每月 3.04萬次造訪）; 4. Chaport（每月 145.89萬次造訪）; 5. Callbell（每月 48.8萬次造訪）。 ### Viqal 支援哪些平台與核心 AI 能力？ Viqal 分類於 AI 聊天機器人, AI 助手, AI 客戶服務, AI 銷售助理，支援以下平台：網站，其核心能力標籤包括：AI 虛擬禮賓, 飯店自動化, 房客溝通, 飯店 WhatsApp, 向上銷售, 客戶服務。 ## 替代方案 | 工具名稱 | 每月造訪次數 | 定價模式 | 比較 | | :--- | :--- | :--- | :--- | | [HiJiffy](https://openaitools.app/tw/tool/hijiffy-com) | 96,651 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/hijiffy-com-vs-viqal) | | [Enso Connect](https://openaitools.app/tw/tool/ensoconnect-com) | 364,163 | 需聯絡報價 | [比較](https://openaitools.app/tw/compare/ensoconnect-com-vs-viqal) | | [HostBuddy AI](https://openaitools.app/tw/tool/hostbuddy-ai) | 30,393 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/hostbuddy-ai-vs-viqal) | | [Chaport](https://openaitools.app/tw/tool/chaport-com) | 1,458,924 | 免費增值 | [比較](https://openaitools.app/tw/compare/chaport-com-vs-viqal) | | [Callbell](https://openaitools.app/tw/tool/callbell) | 487,975 | 免費增值、免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/callbell-vs-viqal) | | [SaleWisely](https://openaitools.app/tw/tool/salewisely) | 187,721 | 免費增值、需聯絡報價 | [比較](https://openaitools.app/tw/compare/salewisely-vs-viqal) | | [tawk.to](https://openaitools.app/tw/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 免費增值 | [比較](https://openaitools.app/tw/compare/abdul-malik-ibrahim-jaber-hassan-vs-viqal) | | [EZContact](https://openaitools.app/tw/tool/ezcontact) | 3,888 | 付費 | [比較](https://openaitools.app/tw/compare/ezcontact-vs-viqal) | | [Landbot AI](https://openaitools.app/tw/tool/landbot-ai) | 91,588 | 免費增值、免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/landbot-ai-vs-viqal) | | [Tidio](https://openaitools.app/tw/tool/tidio) | 527,313 | 免費增值 | [比較](https://openaitools.app/tw/compare/tidio-vs-viqal) | | [Wasapi](https://openaitools.app/tw/tool/wasapi-io) | 58,485 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/viqal-vs-wasapi-io) | | [Doko AI](https://openaitools.app/tw/tool/doko-ai) | 3,683 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/doko-ai-vs-viqal) | --- 來源：https://openaitools.app/tw/tool/viqal