# Whelp 依據 OpenAITools.app 於 2026-11-11 查驗的觀測資料，Whelp（whelp.co）是收錄於 AI 客戶服務的 AI 平台，每月產生 2.37萬次造訪，月流量變化量為 -1.15萬（-32.6%）。其主要地理市場為亞塞拜然（流量佔比 91.1%），並採用免費增值、付費、需聯絡報價定價模式。依每月流量計算的主要競爭替代方案包括 Crisp（每月 140.86萬次造訪），Intercom（每月 447.11萬次造訪），Respond.io（每月 160.68萬次造訪）。 Whelp combines AI Agents that answer and resolve customer questions automatically with a shared inbox that unifies WhatsApp, web chat, SMS, email, voice and social channels. It learns your FAQs, policies and catalog, takes actions like checking order status, and escalates complex cases to humans with full context. ## 主要觀測資料與規格 | 指標 | 數值 | | :--- | :--- | | 工具名稱 | Whelp | | 代稱 | whelp | | Status | active | | Origin | official | | Maintenance | active | | 官方網域 | whelp.co | | 網站網址 | https://whelp.co | | 分類 | AI 客戶服務, AI CRM, AI 聊天機器人, AI 助手, AI 回覆生成器 | | 定價模式 | 免費增值、付費、需聯絡報價 | | 每月造訪次數 | 23,688 | | 月流量變化 | -11,452 | | 月成長率 | -32.6% | | 主要市場 | 亞塞拜然 | | 市佔率 | 91.1% | | 直接造訪 | 10,117 | | 自然搜尋造訪 | — | | 社群造訪 | — | | 推薦流量造訪 | 3,493 | | 電子郵件造訪 | 647 | | 評論分數 | 4.3 | | 收藏數 | 2 | | 支援平台 | 網站 | | 帳務平台 | | | 屬性 | 功能: 網站; 價格: 免費增值; 價格: 付費; 價格: 需聯絡報價 | | 標籤 | 全渠道客戶服務, 客戶服務自動化, AI 聊天機器人, 共用收件匣, CRM, 客戶支援平台, 即時聊天, WhatsApp 整合, 電子郵件整合, 簡訊整合 | ## 總覽 Whelp combines AI Agents that answer and resolve customer questions automatically with a shared inbox that unifies WhatsApp, web chat, SMS, email, voice and social channels. It learns your FAQs, policies and catalog, takes actions like checking order status, and escalates complex cases to humans with full context. ## 價格與方案 Tiered per-seat pricing with a free entry point. Free: $0/month for one seat with a website live chat widget, unified inbox and unlimited conversations. Standard: $29/seat/month, adding WhatsApp Business API, Twilio SMS and calls, email, Instagram, Messenger, Telegram and a flow-based chatbot. Advanced: $79/seat/month, adding Whelp AI Agents, dynamic chatbot, social comments, broadcasts and mobile chat SDKs. Premium: custom pricing with on-prem deployment, whitelabel and personalized SLA. Annual billing saves about 20 percent. ## 關鍵功能與能力 - **AI Agents That Resolve, Not Just Reply:** Agents learn from your help center, policies and catalog, answer in your brand voice on any channel, and take real actions such as looking up orders, bookings and accounts. - **One Shared Omnichannel Inbox:** WhatsApp, web chat, email, Instagram, Messenger, Telegram, TikTok, LINE, Viber, SMS and voice land in one place with a unified customer profile. - **Team Collaboration and Mobile Apps:** Assign, mention teammates and keep private notes on any conversation, with browser, iOS and Android apps for coverage anywhere. - **Built-In Integrations:** Connects with Shopify, Stripe, Salesforce, Twilio, Meta platforms and Amazon Connect so the AI can read and update real business data. - **Outbound and Broadcasts:** Run WhatsApp, SMS, Telegram and email campaigns, and send proactive updates like order or appointment notifications. ## 主要使用情境 - **Automate order and returns queries (eCommerce support lead):** Answer order tracking, returns and stock questions on WhatsApp and web chat using live Shopify and Stripe data, and run back-in-stock campaigns. - **Take bookings and menu questions (Restaurant manager):** Handle reservations, menus and delivery questions in chat, then collect post-visit feedback automatically. - **Serve citizens on familiar channels (Public sector service team):** Give citizens permit and application status updates, book appointments and send notices over SMS and WhatsApp. - **Qualify and book leads (Sales team):** Qualify leads via chat, book test drives or viewings, and route finance and trade-in questions to the right person. ## 優勢 - Free tier lets you test the unified inbox before paying - Unusually wide channel coverage, including TikTok, LINE and Viber alongside WhatsApp and email - AI Agents act on live data from Shopify, Stripe and other systems rather than only replying - Clear per-seat pricing with a meaningful annual discount - On-premises, whitelabel and custom SLA options for regulated or large buyers ## 限制 - The most valuable AI Agent features sit in the Advanced tier, so the low-price plans are mostly inbox tooling - WhatsApp Business Platform conversation fees are billed separately by Meta and can add up quickly - Enterprise terms such as on-prem deployment and whitelabel require a custom contract - Depth of native integrations varies, so unusual stacks may need middleware work ## 常見問題 ### How does Whelp work? You connect your channels — WhatsApp, web chat, SMS, email, voice and social messaging — into a single shared inbox. AI Agents handle routine questions instantly and hand complex conversations to your team together with the full customer history. ### Do I need to install anything? No. Whelp runs in the browser, and iOS and Android apps are available for agents working away from a desk. Some channels, such as the WhatsApp Business API, require a short verification with the provider. ### Are conversations limited? Every plan includes unlimited conversations. WhatsApp Business Platform conversation fees are charged separately by Meta and are not included in the plan price. ### Can I cancel at any time? Yes. You contact the team to cancel, and your plan keeps its features and limits until the end of the current billing cycle. ### What security and privacy measures are offered? Cloud connections are encrypted, two-factor authentication is available, and on-premises deployment is offered for organisations that need maximum control over data. ### Whelp 的每月流量與成長趨勢為何？ Whelp 目前每月有 2.37萬次造訪，月流量變化為 -1.15萬（成長率 -32.6%）。其主要來源市場為亞塞拜然（佔比 91.1%），其中包含每月 1.01萬次直接造訪與每月 — 次自然搜尋造訪。 ### Whelp 是免費的嗎？其定價模式為何？ Whelp 採用免費增值、付費、需聯絡報價定價模式。Tiered per-seat pricing with a free entry point. Free: $0/month for one seat with a website live chat widget, unified inbox and unlimited conversations. Standard: $29/seat/month, adding WhatsApp Business API, Twilio SMS and calls, email, Instagram, Messenger, Telegram and a flow-based chatbot. Advanced: $79/seat/month, adding Whelp AI Agents, dynamic chatbot, social comments, broadcasts and mobile chat SDKs. Premium: custom pricing with on-prem deployment, whitelabel and personalized SLA. Annual billing saves about 20 percent. 支援的帳務與結帳平台包括：未列出。 ### 2026 年最佳的 Whelp 替代方案有哪些？ 依據 OpenAITools.app 的分類流量與功能契合度，Whelp 的前五大替代方案為：1. Crisp（每月 140.86萬次造訪）; 2. Intercom（每月 447.11萬次造訪）; 3. Respond.io（每月 160.68萬次造訪）; 4. Callbell（每月 48.8萬次造訪）; 5. Solvea（每月 2.09萬次造訪）。 ### Whelp 支援哪些平台與核心 AI 能力？ Whelp 分類於 AI 客戶服務, AI CRM, AI 聊天機器人, AI 助手，支援以下平台：網站，其核心能力標籤包括：全渠道客戶服務, 客戶服務自動化, AI 聊天機器人, 共用收件匣, CRM, 客戶支援平台。 ## 替代方案 | 工具名稱 | 每月造訪次數 | 定價模式 | 比較 | | :--- | :--- | :--- | :--- | | [Crisp](https://openaitools.app/tw/tool/crisp-chat) | 1,408,646 | 免費試用、付費、需聯絡報價、免費 | [比較](https://openaitools.app/tw/compare/crisp-chat-vs-whelp) | | [Intercom](https://openaitools.app/tw/tool/intercom-com) | 4,471,110 | 免費試用、付費 | [比較](https://openaitools.app/tw/compare/intercom-com-vs-whelp) | | [Respond.io](https://openaitools.app/tw/tool/respond-io) | 1,606,802 | 免費增值 | [比較](https://openaitools.app/tw/compare/respond-io-vs-whelp) | | [Callbell](https://openaitools.app/tw/tool/callbell) | 487,975 | 免費增值、免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/callbell-vs-whelp) | | [Solvea](https://openaitools.app/tw/tool/solvea) | 20,906 | 付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/solvea-vs-whelp) | | [tawk.to](https://openaitools.app/tw/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 免費增值 | [比較](https://openaitools.app/tw/compare/abdul-malik-ibrahim-jaber-hassan-vs-whelp) | | [Re:amaze](https://openaitools.app/tw/tool/reamaze-com) | 455,787 | 免費試用、付費、需聯絡報價 | [比較](https://openaitools.app/tw/compare/reamaze-com-vs-whelp) | | [SaleWisely](https://openaitools.app/tw/tool/salewisely) | 187,721 | 免費增值、需聯絡報價 | [比較](https://openaitools.app/tw/compare/salewisely-vs-whelp) | | [Hiver](https://openaitools.app/tw/tool/hiver) | 140,328 | 免費增值、免費試用、付費、免費 | [比較](https://openaitools.app/tw/compare/hiver-vs-whelp) | | [Gallabox](https://openaitools.app/tw/tool/gallabox) | 138,074 | 免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/gallabox-vs-whelp) | | [Chaport](https://openaitools.app/tw/tool/chaport-com) | 1,458,924 | 免費增值 | [比較](https://openaitools.app/tw/compare/chaport-com-vs-whelp) | | [Richpanel](https://openaitools.app/tw/tool/richpanel) | 384,348 | 免費試用、需聯絡報價 | [比較](https://openaitools.app/tw/compare/richpanel-vs-whelp) | --- 來源：https://openaitools.app/tw/tool/whelp