Gorgias 记录了 2,660,498 月访问量，月度环比增长为 +2.4%，定价为定价请咨询。Risotto 记录了 6,750 月访问量，增长率为 -3.6%，定价为定价请咨询。
Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
| 维度 / 指标 |  | |
|---|---|---|
| 官方域名 | gorgias.com | tryrisotto.com |
| 定价模式 | 定价请咨询 | 定价请咨询 |
| 月访问量 | 266.05万 (2,660,498) | 6750 (6,750) |
| 月度环比流量变化 | +6.16万 (+2.4%) | -251 (-3.6%) |
| 主要市场与份额 | 🇺🇸 美国 (65.9%) | 🇺🇸 美国 (63%) |
| 直接访问 / 月 | 206.6万 | 2670 |
| 用户评分 | 4.7 | 4.2 |
| 支持的平台 | 网站 | 网站 |
为电商品牌打造的对话式 AI 与客服工单系统
基于超过十亿次对话预训练，并以店铺实时订单、客户与商品数据为基础，同时应用你的品牌语气、政策与护栏规则。
邮件、聊天、短信、WhatsApp、Instagram、Facebook 与电话统一进入同一队列，并对应同一客户档案。
人工客服与 AI 都能在工单内直接取消订单、退款、发放折扣或进行追加销售，无需切换工具。
订单、客户与商品信息原生呈现在工单视图中，另有 300 多款电商技术栈集成。
Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
Risotto answers routine questions from Notion, Confluence, Drive, Slack and third-party docs, keeps answers current as documents change, and turns threads into knowledge articles.
Escalated tickets are investigated against the employee's credentials, tool logs and chat history, then a draft solution is prepared for one-click agent approval.
Employees request access in Slack or email; Risotto handles approvals, time-based rules and dynamic policies, then provisions users through your IAM/IGA tools with a full audit trail.
Route questions to IT, HR, Finance, Legal, Engineering or Sales Ops by intent rather than keyword, with RBAC controls and category auto-tagging.
专项更强An enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
专项更强An enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
专项更强Connects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
一款热门的电商客服平台，具备可训练的AI聊天机器人与统一的多渠道共享收件箱。
专为电商打造的客服与 AI 支持平台，能像 Gorgias 一样处理订单查询、退货与自动化客服单。
专为电商打造的客服与 AI 支持平台，能像 Gorgias 一样处理订单查询、退货与自动化客服单。
专项更强An AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
专项更强An AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
