# Helploom

根据 OpenAITools.app 于 2026-11-11 核对的流量数据，Helploom（helploom.com）是一个收录在 AI Customer Service 下的 AI 平台，月访问量为 1.07万，月度环比流量变化为 -4518（-29.6%）。其主要地理市场为越南（23.9% 流量份额），采用免费增值，付费定价模式。按月流量计算的主要竞争替代方案包括 Crisp（140.86万次访问/月），Intercom（447.11万次访问/月），tawk.to（572.68万次访问/月）。

Helploom is affordable customer support software combining unlimited live chat, a help center and a knowledge-base-trained AI agent on flat, per-account pricing.

## 关键遥测与规格

| 指标 | 数值 |
| :--- | :--- |
| 工具名称 | Helploom |
| 标识 | helploom |
| Status | active |
| Origin | independent |
| Maintenance | active |
| 官方域名 | helploom.com |
| 官网地址 | https://helploom.com |
| 分类 | AI Customer Service, AI 聊天机器人, AI Agent, AI 知识库 |
| 定价模式 | 免费增值，付费 |
| 月访问量 | 10,721 |
| 月度环比流量变化 | -4,518 |
| 月度环比增长率 | -29.6% |
| 主要市场 | 越南 |
| 市场份额 | 23.9% |
| 直接访问量 | 4,343 |
| 自然搜索访问 | — |
| 社交访问 | — |
| 推荐访问 | 1,068 |
| 邮件访问 | 301 |
| 评价得分 | 4.3 |
| 收藏数 | 0 |
| 支持平台 | 网站 |
| 计费平台 |  |
| 属性 | 定价: 免费增值; 定价: 付费; 功能: 网站 |
| 标签 | 客服软件, 在线客服, 帮助中心, AI 聊天机器人, 知识库, 价格友好, SaaS, 客户服务, 客服自动化, 网站组件, CRM |

## 概览

Helploom is affordable customer support software combining unlimited live chat, a help center and a knowledge-base-trained AI agent on flat, per-account pricing.

## 定价与套餐

Flat pricing with a free tier. Free is $0 forever with 30 active threads per month and 3 team seats; Base is $29/month with unlimited threads, unlimited team members and an advanced help center; Plus is $59/month adding 5,000 AI messages per month, 250 MB of knowledge base and the auto-pilot AI agent. Monthly and yearly billing are available, and plans are not billed per agent.

## 关键功能与能力

- **Unlimited live chat:** Unlimited live chat conversations on every plan with no per-agent or per-message billing, plus a shared inbox for your whole team.
- **Help center and search:** Build a brandable help center with articles, collections and instant search. It includes a sitemap.xml so search engines and LLM crawlers can index your content.
- **AI agent auto-pilot:** On the Plus plan, a chatbot trained on your documents, links, Q&A and website answers 24/7 in 50+ languages, with custom rules and human handoff.
- **Notifications and lead capture:** Get an email whenever a customer writes in, set availability expectations, optionally collect name and email upfront to capture warm leads, and receive alerts in Slack.
- **Fast setup and identify API:** Add the widget with a copy-paste snippet under a minute, and use the API to identify logged-in users for better context.

## 主要用例

- **First support channel for a new product (Startup founder):** Add a lightweight, always-on chat channel to your site without paying per seat, and handle every conversation with your whole team in one inbox.
- **Self-service help center with AI deflection (Support lead):** Publish a self-service knowledge base so customers answer their own questions, and let the AI agent deflect the rest outside working hours.
- **Converting website visitors into leads (Small business owner):** Capture visitor details and questions directly from the website widget so no warm lead goes unanswered.
- **Multilingual 24/7 coverage (Ops manager):** Run a multilingual support desk where the AI answers in the customer's own language and escalates edge cases to a human instantly.

## 优势

- Flat pricing without per-agent or per-message charges
- Unlimited live chat and team seats from the $29 plan
- AI agent trained on your own knowledge base rather than generic answers
- Widget installs in about a minute and is extremely lightweight
- Free tier is genuinely usable with 30 active threads and 3 seats

## 局限

- AI messages and knowledge base storage are capped on the Plus plan (5,000 messages, 250 MB)
- Ships with fewer enterprise features than large incumbents like Zendesk
- Advanced reporting and customisation options are more focused than deep

## 常见问题

### How does Helploom count usage?
Threads, not agents or messages. A free account gets 30 active threads per month and the Base plan removes the thread limit entirely while keeping team seats unlimited.

### What does the AI agent need to work?
Just data. You add links, text, Q&A or your website to the knowledge base and the chatbot starts answering from it. It avoids off-topic questions and escalates to a human when it cannot find an answer.

### Does the AI agent support multiple languages?
Yes. It serves customers in more than 50 languages and automatically replies in the language the customer used.

### Can I remove the Helploom branding?
Yes, branding removal is one of the options available as your account moves up the plans. The FAQ section on the site covers this and bulk licensing questions in detail.

### Helploom 的月流量和增长趋势如何？
Helploom 目前每月获得 1.07万访问量，月度环比流量变化为 -4518（增长率 -29.6%）。其主要来源市场是越南（23.9% 份额），包括每月 4343 次直接访问和每月 — 次自然搜索访问。

### Helploom 免费吗？它的定价模式是什么？
Helploom 采用免费增值，付费定价模式。Flat pricing with a free tier. Free is $0 forever with 30 active threads per month and 3 team seats; Base is $29/month with unlimited threads, unlimited team members and an advanced help center; Plus is $59/month adding 5,000 AI messages per month, 250 MB of knowledge base and the auto-pilot AI agent. Monthly and yearly billing are available, and plans are not billed per agent. 支持的计费和结账平台包括：未列出。

### 2026 年 Helploom 的最佳替代方案有哪些？
基于 OpenAITools.app 的分类流量和功能契合度，Helploom 的前五个替代方案是：1. Crisp（140.86万次访问/月）; 2. Intercom（447.11万次访问/月）; 3. tawk.to（572.68万次访问/月）; 4. Chaport（145.89万次访问/月）; 5. Help.center（3.44万次访问/月）。

### Helploom 支持哪些平台和核心 AI 能力？
Helploom 被归类在 AI Customer Service, AI 聊天机器人, AI Agent, AI 知识库下，支持以下平台：网站，其核心能力标签包括：客服软件, 在线客服, 帮助中心, AI 聊天机器人, 知识库, 价格友好。

## 替代工具

| 工具名称 | 月访问量 | 定价模式 | 对比 |
| :--- | :--- | :--- | :--- |
| [Crisp](https://openaitools.app/zh/tool/crisp-chat) | 1,408,646 | 免费试用，付费，定价请咨询，免费 | [对比](https://openaitools.app/zh/compare/crisp-chat-vs-helploom) |
| [Intercom](https://openaitools.app/zh/tool/intercom-com) | 4,471,110 | 免费试用，付费 | [对比](https://openaitools.app/zh/compare/helploom-vs-intercom-com) |
| [tawk.to](https://openaitools.app/zh/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 免费增值 | [对比](https://openaitools.app/zh/compare/abdul-malik-ibrahim-jaber-hassan-vs-helploom) |
| [Chaport](https://openaitools.app/zh/tool/chaport-com) | 1,458,924 | 免费增值 | [对比](https://openaitools.app/zh/compare/chaport-com-vs-helploom) |
| [Help.center](https://openaitools.app/zh/tool/help-center) | 34,351 | 免费增值 | [对比](https://openaitools.app/zh/compare/help-center-vs-helploom) |
| [DocsBot AI](https://openaitools.app/zh/tool/docsbot-ai) | 495,278 | 免费增值 | [对比](https://openaitools.app/zh/compare/docsbot-ai-vs-helploom) |
| [LiveChatAI](https://openaitools.app/zh/tool/livechatai) | 61,618 | 免费增值，付费 | [对比](https://openaitools.app/zh/compare/helploom-vs-livechatai) |
| [Tidio](https://openaitools.app/zh/tool/tidio) | 527,313 | 免费增值 | [对比](https://openaitools.app/zh/compare/helploom-vs-tidio) |
| [BoldDesk](https://openaitools.app/zh/tool/bolddesk) | 124,232 | 免费试用，定价请咨询 | [对比](https://openaitools.app/zh/compare/bolddesk-vs-helploom) |
| [Re:amaze](https://openaitools.app/zh/tool/reamaze-com) | 455,787 | 免费试用，付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/helploom-vs-reamaze-com) |
| [Chatwith](https://openaitools.app/zh/tool/chatwith) | 12,437 | 免费增值 | [对比](https://openaitools.app/zh/compare/chatwith-vs-helploom) |
| [Mando AI](https://openaitools.app/zh/tool/mando-ai) | 10,706 | 免费试用，付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/helploom-vs-mando-ai) |

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来源：https://openaitools.app/zh/tool/helploom