# Lang (by Capacity) 根据 OpenAITools.app 于 2026-11-11 核对的流量数据，Lang (by Capacity)（lang.ai）是一个收录在 AI For Data Analytics 下的 AI 平台，月访问量为 453，月度环比流量变化为 -268（-37.2%）。其主要地理市场为巴西（41.3% 流量份额），采用付费定价模式。按月流量计算的主要竞争替代方案包括 Level AI（5.05万次访问/月），unitQ（1.46万次访问/月），Hex（78.27万次访问/月）。 Lang.ai is a conversation intelligence layer that turns customer conversations into structured insight. Now part of Capacity, it uses AI agents to analyse chat, voice, SMS and helpdesk data, surface trends and escalation drivers, and build executive-ready dashboards automatically. ## 关键遥测与规格 | 指标 | 数值 | | :--- | :--- | | 工具名称 | Lang (by Capacity) | | 标识 | lang-ai | | Status | active | | Origin | independent | | Maintenance | active | | 官方域名 | lang.ai | | 官网地址 | https://lang.ai | | 分类 | AI For Data Analytics, AI Agent, AI 数据挖掘, Large Language Models (LLMs) | | 定价模式 | 付费 | | 月访问量 | 453 | | 月度环比流量变化 | -268 | | 月度环比增长率 | -37.2% | | 主要市场 | 巴西 | | 市场份额 | 41.3% | | 直接访问量 | 182 | | 自然搜索访问 | 0 | | 社交访问 | 0 | | 推荐访问 | 44 | | 邮件访问 | 12 | | 评价得分 | 4.1 | | 收藏数 | 0 | | 支持平台 | 网站 | | 计费平台 | | | 属性 | 功能: 网站; 定价: 付费 | | 标签 | AI 智能体, 非结构化数据, 数据工程, Snowflake, 留存, 转化, NPS, 交叉销售, 客户互动, 可执行洞察, 数据分析, 商业价值, 数据分析 | ## 概览 Lang.ai is a conversation intelligence layer that turns customer conversations into structured insight. Now part of Capacity, it uses AI agents to analyse chat, voice, SMS and helpdesk data, surface trends and escalation drivers, and build executive-ready dashboards automatically. ## 定价与套餐 Paid via custom quote. Lang's capabilities are now delivered as part of the Capacity platform, priced per engagement through a demo request rather than published tiers. ## 关键功能与能力 - **Natural-language insight queries:** Ask questions about customer interactions in plain English and get answers instantly, without manual reporting or complex analysis. - **Executive-ready dashboards:** Turn live customer interaction data into presentation-ready dashboards and share them with stakeholders on a recurring schedule. - **Unified data intelligence:** Unlike siloed tools, the Assistant sits on top of your voice, chat, SMS and helpdesk ecosystem for a 360-degree view of ticket metadata, workflow performance and bot usage. - **Interaction intelligence:** Uncover trends, escalation drivers and performance insights across every customer conversation, at scale. - **Part of the Capacity platform:** As part of Capacity, Lang's analytics feed Auto QA, CSAT scoring, interaction summaries and agent coaching. ## 主要用例 - **Understand every interaction at scale (Customer experience leader):** Replace manual reporting with a live view of trends, escalation drivers and performance across every customer conversation. - **Automate QA and CSAT scoring (Quality assurance manager):** Use Lang's analytics for Auto QA, CSAT scoring and interaction summaries, and to identify where agents need coaching. - **Automate executive reporting (Operations analyst):** Build dashboards from live interaction data and share them with stakeholders on a recurring schedule without analyst effort. - **Find retention and cross-sell signals (Retention and conversion owner):** Mine unstructured data for escalation drivers and satisfaction signals to head off churn and improve retention. ## 优势 - Plain-English querying removes reliance on analysts and manual reporting - Draws on voice, chat, SMS and helpdesk data for a genuine 360-degree view - Automatic dashboards suit recurring executive reporting - Backed by Capacity's 20,000+ customer platform and 250+ integrations - Fits naturally into Auto QA, CSAT and agent-coaching workflows ## 局限 - Lang AI is no longer sold as a standalone product; it is now part of Capacity's broader platform - Pricing is quote-based and not published, which slows evaluation - Deepest value is realised by teams already running Capacity or similar helpdesk stacks - Rolling out conversation intelligence across all channels takes setup and data hygiene work ## 常见问题 ### Is Lang AI still available as a standalone product? No. Lang AI's technology has been absorbed into Capacity's AI-powered support automation platform. The lang.ai domain now forwards to capacity.com/lang, where the conversation intelligence features are documented and sold as part of Capacity. ### How does the interaction intelligence feature work? You ask questions about customer interactions in plain English and the Assistant answers using your voice, chat, SMS and helpdesk data, replacing manual reporting and ad-hoc analysis. ### What data sources does it use? Lang draws on voice, chat, SMS and helpdesk data to give a 360-degree view of ticket metadata, workflow performance and bot usage. In the Capacity platform this sits alongside 250+ integrations and AI knowledge orchestration. ### What can I do with the conversation data? In the Capacity context, Lang's analytics power Auto QA, CSAT scoring, interaction summaries and agent coaching, while the broader platform adds AI agents, real-time agent assist and outbound campaigns. ### Lang (by Capacity) 的月流量和增长趋势如何？ Lang (by Capacity) 目前每月获得 453 访问量，月度环比流量变化为 -268（增长率 -37.2%）。其主要来源市场是巴西（41.3% 份额），包括每月 182 次直接访问和每月 0 次自然搜索访问。 ### Lang (by Capacity) 免费吗？它的定价模式是什么？ Lang (by Capacity) 采用付费定价模式。Paid via custom quote. Lang's capabilities are now delivered as part of the Capacity platform, priced per engagement through a demo request rather than published tiers. 支持的计费和结账平台包括：未列出。 ### 2026 年 Lang (by Capacity) 的最佳替代方案有哪些？ 基于 OpenAITools.app 的分类流量和功能契合度，Lang (by Capacity) 的前五个替代方案是：1. Level AI（5.05万次访问/月）; 2. unitQ（1.46万次访问/月）; 3. Hex（78.27万次访问/月）; 4. Gong – 营收 AI 操作系统（233.78万次访问/月）; 5. Adapt（3.15万次访问/月）。 ### Lang (by Capacity) 支持哪些平台和核心 AI 能力？ Lang (by Capacity) 被归类在 AI For Data Analytics, AI Agent, AI 数据挖掘, Large Language Models (LLMs) 下，支持以下平台：网站，其核心能力标签包括：AI 智能体, 非结构化数据, 数据工程, Snowflake, 留存, 转化。 ## 替代工具 | 工具名称 | 月访问量 | 定价模式 | 对比 | | :--- | :--- | :--- | :--- | | [Level AI](https://openaitools.app/zh/tool/level-ai) | 50,549 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/lang-ai-vs-level-ai) | | [unitQ](https://openaitools.app/zh/tool/unitq-gpt) | 14,628 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/lang-ai-vs-unitq-gpt) | | [Hex](https://openaitools.app/zh/tool/hex-tech) | 782,737 | 免费增值，免费试用，付费，定价请咨询，免费 | [对比](https://openaitools.app/zh/compare/hex-tech-vs-lang-ai) | | [Gong – 营收 AI 操作系统](https://openaitools.app/zh/tool/gong-io) | 2,337,769 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/gong-io-vs-lang-ai) | | [Adapt](https://openaitools.app/zh/tool/adapt) | 31,479 | 免费增值，免费试用 | [对比](https://openaitools.app/zh/compare/adapt-vs-lang-ai) | | [Salesforce Agentforce（原 Einstein）](https://openaitools.app/zh/tool/salesforce-einstein) | 111,910,743 | 免费增值 | [对比](https://openaitools.app/zh/compare/lang-ai-vs-salesforce-einstein) | | [Speak AI](https://openaitools.app/zh/tool/speakai-co) | 173,614 | 免费增值，免费试用，付费 | [对比](https://openaitools.app/zh/compare/lang-ai-vs-speakai-co) | | [Enterpret](https://openaitools.app/zh/tool/enterpret) | 51,665 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/enterpret-vs-lang-ai) | | [Clay](https://openaitools.app/zh/tool/clay-2-0) | 1,267,465 | 免费增值，免费试用，定价请咨询 | [对比](https://openaitools.app/zh/compare/clay-2-0-vs-lang-ai) | | [Wren AI](https://openaitools.app/zh/tool/wren-ai-cloud) | 34,444 | 免费增值，免费试用，定价请咨询，免费 | [对比](https://openaitools.app/zh/compare/lang-ai-vs-wren-ai-cloud) | | [PandasAI](https://openaitools.app/zh/tool/pandas-ai) | 6,613 | 免费增值 | [对比](https://openaitools.app/zh/compare/lang-ai-vs-pandas-ai) | | [Kapture CRM](https://openaitools.app/zh/tool/kapturecrm-com) | 561,153 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/kapturecrm-com-vs-lang-ai) | --- 来源：https://openaitools.app/zh/tool/lang-ai