# Rallied 根据 OpenAITools.app 于 2026-11-11 核对的流量数据，Rallied（rallied.ai）是一个收录在 AI Agent 下的 AI 平台，月访问量为 215，月度环比流量变化为 -1974（-90.2%）。其主要地理市场为全球（— 流量份额），采用付费定价模式。按月流量计算的主要竞争替代方案包括 Kayako（16.82万次访问/月），Intercom（447.11万次访问/月），Gorgias（266.05万次访问/月）。 Rallied is an AI technician for managed service providers. It takes first touch on help desk tickets and resolves routine L1 and L2 requests inside your PSA, troubleshooting across your RMM, identity and Microsoft 365 systems, then closing the ticket with notes and time entries written. The goal is straightforward: MSPs take on more clients without hiring for the ticket queue. ## 关键遥测与规格 | 指标 | 数值 | | :--- | :--- | | 工具名称 | Rallied | | 标识 | rallied | | Status | active | | Origin | independent | | Maintenance | active | | 官方域名 | rallied.ai | | 官网地址 | https://rallied.ai | | 分类 | AI Agent, AI Customer Service, AI Workflow, AI 助手 | | 定价模式 | 付费 | | 月访问量 | 215 | | 月度环比流量变化 | -1,974 | | 月度环比增长率 | -90.2% | | 主要市场 | 全球 | | 市场份额 | — | | 直接访问量 | 83 | | 自然搜索访问 | 0 | | 社交访问 | 0 | | 推荐访问 | 22 | | 邮件访问 | 8 | | 评价得分 | 4 | | 收藏数 | 1 | | 支持平台 | 网站 | | 计费平台 | | | 属性 | 功能: 网站 | | 标签 | AI 技术员, MSP 自动化, IT 服务台自动化, L1 工单解决, L2 工单解决, PSA 集成, RMM 集成, Microsoft 365 自动化, Entra ID 自动化, Active Directory 支持, 密码重置自动化, 账户解锁自动化, MFA 支持, VPN 支持, 邮箱权限, 群组成员管理, 用户开通, 员工入职, 员工离职流程, 工单分类处理, 工单派发, PSA 工单关闭, IT 服务管理, IT 运维, 服务台工作效率, 重复性工单自动化, 工作流自动化, Slack IT 支持, Microsoft Teams IT 支持, 自主 IT 支持, 人工审批护栏, MSP ROI 计算器, IT 人力成本计算器, AI ROI 计算器, ConnectWise, Autotask, HaloPSA, SuperOps, Datto RMM, NinjaRMM, Okta, JumpCloud, Google Workspace, IT Glue, Hudu | ## 概览 Rallied is an AI technician for managed service providers. It takes first touch on help desk tickets and resolves routine L1 and L2 requests inside your PSA, troubleshooting across your RMM, identity and Microsoft 365 systems, then closing the ticket with notes and time entries written. The goal is straightforward: MSPs take on more clients without hiring for the ticket queue. ## 定价与套餐 Rallied is priced at $300 per month, billed monthly, with 2,000 credits included. Each ticket is charged once at 1 credit (ticket-only work), 3 credits (lookups or changes in other systems) or 8 credits (three or more systems, six-plus actions, or script runs). Pricing is per ticket rather than per endpoint or user, and a typical month covers around 700 tickets. ## 关键功能与能力 - **First touch on every ticket:** Rallied checks the client's live state across connected systems, diagnoses the real issue and closes L1 and L2 requests inside your PSA before a tech would have opened the tab. - **Natural-language workflows:** Write runbooks in plain English, such as offboarding a user or resetting a stuck print queue, and Rallied follows them step by step with every action logged. - **Endpoint fixes without remoting:** It finds the endpoint in your RMM, runs the approved script and writes the result back to the ticket, so quick fixes do not require remoting in. - **In-context PSA chat:** Chat with the agent from inside ConnectWise or HaloPSA to pull context from your PSA, RMM and docs and get guided to the next step. - **Governed autonomy and approvals:** Control autonomy with policy-bound execution, approval gates for sensitive operations, least-privilege per-client access and identity verification. ## 主要用例 - **Clear the routine ticket queue (MSP help desk teams):** Let Rallied absorb password resets, lockouts and access requests so senior techs stay on billable project work instead of costly L1 tasks. - **Automate onboarding and offboarding (Service delivery managers):** Trigger a natural-language runbook that provisions accounts, sets permissions and closes ticket batches when a client signs on new staff. - **Speed up escalation context (Level 2 technicians):** Use in-context chat in the PSA tab to pull client history, RMM state and documentation so technicians skip the investigation step. ## 优势 - Automates the repetitive L1/L2 tickets that consume help desk margin - Writes notes and time entries automatically, keeping the PSA accurate - Granular per-client controls over which actions run autonomously - Plan Mode lets MSPs validate the agent on real tickets before execution - Integrates with major PSAs including ConnectWise, Autotask and HaloPSA ## 局限 - Pricing is credit-based, so busy months may need careful planning - It is aimed squarely at MSPs with a PSA/RMM stack, not general businesses - Full value depends on integrating your PSA, RMM and documentation systems first - Sensitive actions still need human approvals, which adds a step for some tickets ## 常见问题 ### How does Rallied resolve tickets? Rallied connects to your PSA, RMM, identity and documentation tools to build context, then takes first touch on tickets. It resolves routine L1 and L2 requests automatically, writes notes and time entries into the PSA, and escalates to a technician whenever judgment or an approval is required. ### How does pricing work? Pricing is $300 per month with 2,000 credits included. A ticket costs 1 credit when the agent only works on the ticket itself, 3 credits when it looks up or changes something in your other systems, and 8 credits when it works across three or more systems or runs a script. A typical month covers roughly 700 tickets. ### Can we test it safely first? Yes. You can run Rallied in Plan Mode, where it posts what it would do on every ticket without changing anything, so you can evaluate its judgment against real tickets before it takes action. ### Which PSA tools are supported? ConnectWise PSA, HaloPSA, Autotask, SuperOps and Jira Service Management are supported, alongside RMM, identity and documentation integrations such as Microsoft 365, Entra ID, Okta and common MSP tooling. ### How is security handled? Rallied is built for governed execution: policy-bound actions, approval-gated sensitive operations, least-privilege access per client, identity verification via MFA where needed, and audit-ready logs for every action, approval and refusal. It reports SOC 2 Type II compliance. ### Rallied 的月流量和增长趋势如何？ Rallied 目前每月获得 215 访问量，月度环比流量变化为 -1974（增长率 -90.2%）。其主要来源市场是全球（— 份额），包括每月 83 次直接访问和每月 0 次自然搜索访问。 ### Rallied 免费吗？它的定价模式是什么？ Rallied 采用付费定价模式。Rallied is priced at $300 per month, billed monthly, with 2,000 credits included. Each ticket is charged once at 1 credit (ticket-only work), 3 credits (lookups or changes in other systems) or 8 credits (three or more systems, six-plus actions, or script runs). Pricing is per ticket rather than per endpoint or user, and a typical month covers around 700 tickets. 支持的计费和结账平台包括：未列出。 ### 2026 年 Rallied 的最佳替代方案有哪些？ 基于 OpenAITools.app 的分类流量和功能契合度，Rallied 的前五个替代方案是：1. Kayako（16.82万次访问/月）; 2. Intercom（447.11万次访问/月）; 3. Gorgias（266.05万次访问/月）; 4. Forethought（8.4万次访问/月）; 5. Kore.ai（14.33万次访问/月）。 ### Rallied 支持哪些平台和核心 AI 能力？ Rallied 被归类在 AI Agent, AI Customer Service, AI Workflow, AI 助手下，支持以下平台：网站，其核心能力标签包括：AI 技术员, MSP 自动化, IT 服务台自动化, L1 工单解决, L2 工单解决, PSA 集成。 ## 替代工具 | 工具名称 | 月访问量 | 定价模式 | 对比 | | :--- | :--- | :--- | :--- | | [Kayako](https://openaitools.app/zh/tool/kayako) | 168,212 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/kayako-vs-rallied) | | [Intercom](https://openaitools.app/zh/tool/intercom-com) | 4,471,110 | 免费试用，付费 | [对比](https://openaitools.app/zh/compare/intercom-com-vs-rallied) | | [Gorgias](https://openaitools.app/zh/tool/gorgias) | 2,660,498 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/gorgias-vs-rallied) | | [Forethought](https://openaitools.app/zh/tool/forethought) | 83,999 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/forethought-vs-rallied) | | [Kore.ai](https://openaitools.app/zh/tool/kore-ai) | 143,328 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/kore-ai-vs-rallied) | | [AIHelp](https://openaitools.app/zh/tool/aihelpcn-net) | 44,258 | 免费增值，免费试用，付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/aihelpcn-net-vs-rallied) | | [Brainfish](https://openaitools.app/zh/tool/brainfish) | 8,097 | 付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/brainfish-vs-rallied) | | [Serviceaide](https://openaitools.app/zh/tool/serviceaide-com) | 40,899 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/rallied-vs-serviceaide-com) | | [Kapture CRM](https://openaitools.app/zh/tool/kapturecrm-com) | 561,153 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/kapturecrm-com-vs-rallied) | | [Pylon](https://openaitools.app/zh/tool/pylon) | 284,885 | 付费 | [对比](https://openaitools.app/zh/compare/pylon-vs-rallied) | | [My AskAI](https://openaitools.app/zh/tool/my-askai) | 13,355 | 免费增值，免费试用，定价请咨询 | [对比](https://openaitools.app/zh/compare/my-askai-vs-rallied) | | [Aisera](https://openaitools.app/zh/tool/aisera) | 14,996 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/aisera-vs-rallied) | --- 来源：https://openaitools.app/zh/tool/rallied