# Thena 根据 OpenAITools.app 于 2026-11-11 核对的流量数据，Thena（thena.ai）是一个收录在 AI Customer Service 下的 AI 平台，月访问量为 9781，月度环比流量变化为 -4078（-29.4%）。其主要地理市场为美国（54.1% 流量份额），采用免费增值，付费，定价请咨询定价模式。按月流量计算的主要竞争替代方案包括 Hiver（14.03万次访问/月），Pylon（28.49万次访问/月），Intercom（276.45万次访问/月）。 Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks. ## 关键遥测与规格 | 指标 | 数值 | | :--- | :--- | | 工具名称 | Thena | | 标识 | thena | | Status | active | | Origin | official | | Maintenance | active | | 官方域名 | thena.ai | | 官网地址 | https://www.thena.ai | | 分类 | AI Customer Service, AI 助手, AI 聊天机器人, AI 回复生成器, AI Workflow, AI 知识库 | | 定价模式 | 免费增值，付费，定价请咨询 | | 月访问量 | 9,781 | | 月度环比流量变化 | -4,078 | | 月度环比增长率 | -29.4% | | 主要市场 | 美国 | | 市场份额 | 54.1% | | 直接访问量 | 3,850 | | 自然搜索访问 | — | | 社交访问 | — | | 推荐访问 | 987 | | 邮件访问 | 321 | | 评价得分 | 4.4 | | 收藏数 | 0 | | 支持平台 | 网站 | | 计费平台 | | | 属性 | 功能: 网站; 定价: 免费增值; 定价: 付费; 定价: 定价请咨询 | | 标签 | AI 客户支持, B2B 客户支持, 工单系统, 帮助台软件, 全渠道支持, AI 自动化, 工作流自动化, 客户关系管理（CRM）, AI 智能体, SaaS, 企业级软件, AI 客服 | ## 概览 Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks. ## 定价与套餐 A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. ## 关键功能与能力 - **Slack-Native Support:** Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are. - **AI Agents That Take Action:** Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers. - **Omni-Channel Ticketing:** Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement. - **Apps and Integrations:** Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources. - **Multi-Channel Broadcasting:** Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics. - **Support Automation and Insights:** Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process. ## 主要用例 - **Unify scattered B2B support channels (Head of Support):** Turn Slack Connect channels and shared email inboxes into a single ticket queue with SLA tracking, auto-triage and clean handover to AI agents. - **Automate first-line and back-office tasks (Support operations lead):** Let AI handle repetitive requests and execute account actions like provisioning or reporting so engineers can focus on complex technical cases. - **Broadcast product updates to specific accounts (Product marketing manager):** Publish release notes and announcements to the right accounts across Slack, Teams and email, and track open and engagement rates. - **Build a self-service knowledge hub (Support content owner):** Stand up branded help centers, author knowledge articles inside support flows and let auto-responders cover gaps while the team is offline. ## 优势 - Slack-native ticketing with full account context, unusual among helpdesks - AI agents execute B2B tasks — provisioning, renewals, reporting — not just replies - Published per-seat pricing with a free plan and no credit card required - Omni-channel intake across Slack, email, web chat, MS Teams and Discord - AI agent studio, MCP support and APIs available from the Standard tier - Integrates with HubSpot, Salesforce and Jira, plus custom app building - Includes help centers, broadcasting and CSAT tooling in the same product ## 局限 - AI agent studio and unlimited MCP sit at the Standard tier and above, so the entry plan is limited - Free/Starter tiers cap seats and tickets, which can pinch as a team grows - Enterprise agent custom deployments, MS Teams and enterprise APIs require a sales conversation - The value depends on your customers actually using Slack, email or chat rather than a phone desk ## 常见问题 ### What is Thena? An AI-powered customer support platform for B2B teams. It turns messages from Slack, email, web chat and MS Teams into trackable tickets, then uses AI agents and workflow logic to route, respond and resolve them. ### Is there a free plan? Yes. There is a free plan with no credit card required. Paid tiers start at $29 per user per month for Starter (billed annually, up to 5 seats and 1,000 tickets per month), $79 for Standard and $119 for Enterprise. ### What makes Thena different from a normal helpdesk? Its headline channel is Slack — Thena detects and manages tickets directly inside Slack with full account context. It also covers email, AI web chat, MS Teams, Discord and embedded web forms. ### How do the AI agents work? AI resolves questions and runs B2B tasks such as provisioning, renewals and reporting. It responds to customers, applies ticket fields, creates tickets and escalates when needed, so the outcome is a completed action rather than just an answer. ### Can it connect to our internal tools? Through HubSpot, Salesforce and Jira integrations, plus a custom apps framework that lets AI agents manage data and APIs from other internal systems. ### Does it include a knowledge base? Yes. Consolidate articles, collections and help centers in one place — the Starter tier includes up to 2 help centers, with unlimited help centers on higher plans — and use them in support flows to improve AI answers. ### How does pricing work? Starter, Standard and Enterprise are billed annually per user. Enterprise adds AI agent custom deployments, MS Teams, enterprise APIs and enterprise security features, and is quoted through a demo. ### Thena 的月流量和增长趋势如何？ Thena 目前每月获得 9781 访问量，月度环比流量变化为 -4078（增长率 -29.4%）。其主要来源市场是美国（54.1% 份额），包括每月 3850 次直接访问和每月 — 次自然搜索访问。 ### Thena 免费吗？它的定价模式是什么？ Thena 采用免费增值，付费，定价请咨询定价模式。A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. 支持的计费和结账平台包括：未列出。 ### 2026 年 Thena 的最佳替代方案有哪些？ 基于 OpenAITools.app 的分类流量和功能契合度，Thena 的前五个替代方案是：1. Hiver（14.03万次访问/月）; 2. Pylon（28.49万次访问/月）; 3. Intercom（276.45万次访问/月）; 4. Crisp（140.86万次访问/月）; 5. tawk.to（572.68万次访问/月）。 ### Thena 支持哪些平台和核心 AI 能力？ Thena 被归类在 AI Customer Service, AI 助手, AI 聊天机器人, AI 回复生成器下，支持以下平台：网站，其核心能力标签包括：AI 客户支持, B2B 客户支持, 工单系统, 帮助台软件, 全渠道支持, AI 自动化。 ## 替代工具 | 工具名称 | 月访问量 | 定价模式 | 对比 | | :--- | :--- | :--- | :--- | | [Hiver](https://openaitools.app/zh/tool/hiver) | 140,328 | 免费增值，免费试用，付费，免费 | [对比](https://openaitools.app/zh/compare/hiver-vs-thena) | | [Pylon](https://openaitools.app/zh/tool/pylon) | 284,885 | 付费 | [对比](https://openaitools.app/zh/compare/pylon-vs-thena) | | [Intercom](https://openaitools.app/zh/tool/intercom-help) | 2,764,543 | 免费试用，付费 | [对比](https://openaitools.app/zh/compare/intercom-help-vs-thena) | | [Crisp](https://openaitools.app/zh/tool/crisp-chat) | 1,408,646 | 免费试用，付费，定价请咨询，免费 | [对比](https://openaitools.app/zh/compare/crisp-chat-vs-thena) | | [tawk.to](https://openaitools.app/zh/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 免费增值 | [对比](https://openaitools.app/zh/compare/abdul-malik-ibrahim-jaber-hassan-vs-thena) | | [Re:amaze](https://openaitools.app/zh/tool/reamaze-com) | 455,787 | 免费试用，付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/reamaze-com-vs-thena) | | [Unthread](https://openaitools.app/zh/tool/unthread) | 27,017 | 免费试用，付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/thena-vs-unthread) | | [Tidio](https://openaitools.app/zh/tool/tidio) | 527,313 | 免费增值 | [对比](https://openaitools.app/zh/compare/thena-vs-tidio) | | [Desku](https://openaitools.app/zh/tool/desku) | 13,634 | 免费试用，付费 | [对比](https://openaitools.app/zh/compare/desku-vs-thena) | | [BoldDesk](https://openaitools.app/zh/tool/bolddesk) | 124,232 | 免费试用，定价请咨询 | [对比](https://openaitools.app/zh/compare/bolddesk-vs-thena) | | [SaleWisely](https://openaitools.app/zh/tool/salewisely) | 187,721 | 免费增值，定价请咨询 | [对比](https://openaitools.app/zh/compare/salewisely-vs-thena) | | [Chaport](https://openaitools.app/zh/tool/chaport-com) | 1,458,924 | 免费增值 | [对比](https://openaitools.app/zh/compare/chaport-com-vs-thena) | --- 来源：https://openaitools.app/zh/tool/thena