# Whelp

根据 OpenAITools.app 于 2026-11-11 核对的流量数据，Whelp（whelp.co）是一个收录在 AI Customer Service 下的 AI 平台，月访问量为 2.37万，月度环比流量变化为 -1.15万（-32.6%）。其主要地理市场为阿塞拜疆（91.1% 流量份额），采用免费增值，付费，定价请咨询定价模式。按月流量计算的主要竞争替代方案包括 Crisp（140.86万次访问/月），Intercom（447.11万次访问/月），Respond.io（160.68万次访问/月）。

Whelp combines AI Agents that answer and resolve customer questions automatically with a shared inbox that unifies WhatsApp, web chat, SMS, email, voice and social channels. It learns your FAQs, policies and catalog, takes actions like checking order status, and escalates complex cases to humans with full context.

## 关键遥测与规格

| 指标 | 数值 |
| :--- | :--- |
| 工具名称 | Whelp |
| 标识 | whelp |
| Status | active |
| Origin | official |
| Maintenance | active |
| 官方域名 | whelp.co |
| 官网地址 | https://whelp.co |
| 分类 | AI Customer Service, AI CRM, AI 聊天机器人, AI 助手, AI 回复生成器 |
| 定价模式 | 免费增值，付费，定价请咨询 |
| 月访问量 | 23,688 |
| 月度环比流量变化 | -11,452 |
| 月度环比增长率 | -32.6% |
| 主要市场 | 阿塞拜疆 |
| 市场份额 | 91.1% |
| 直接访问量 | 10,117 |
| 自然搜索访问 | — |
| 社交访问 | — |
| 推荐访问 | 3,493 |
| 邮件访问 | 647 |
| 评价得分 | 4.3 |
| 收藏数 | 2 |
| 支持平台 | 网站 |
| 计费平台 |  |
| 属性 | 功能: 网站; 定价: 免费增值; 定价: 付费; 定价: 定价请咨询 |
| 标签 | 全渠道客户服务, 客户服务自动化, AI 聊天机器人, 共享收件箱, CRM, 客户支持平台, 在线客服聊天, WhatsApp 集成, 邮件集成, 短信集成 |

## 概览

Whelp combines AI Agents that answer and resolve customer questions automatically with a shared inbox that unifies WhatsApp, web chat, SMS, email, voice and social channels. It learns your FAQs, policies and catalog, takes actions like checking order status, and escalates complex cases to humans with full context.

## 定价与套餐

Tiered per-seat pricing with a free entry point. Free: $0/month for one seat with a website live chat widget, unified inbox and unlimited conversations. Standard: $29/seat/month, adding WhatsApp Business API, Twilio SMS and calls, email, Instagram, Messenger, Telegram and a flow-based chatbot. Advanced: $79/seat/month, adding Whelp AI Agents, dynamic chatbot, social comments, broadcasts and mobile chat SDKs. Premium: custom pricing with on-prem deployment, whitelabel and personalized SLA. Annual billing saves about 20 percent.

## 关键功能与能力

- **AI Agents That Resolve, Not Just Reply:** Agents learn from your help center, policies and catalog, answer in your brand voice on any channel, and take real actions such as looking up orders, bookings and accounts.
- **One Shared Omnichannel Inbox:** WhatsApp, web chat, email, Instagram, Messenger, Telegram, TikTok, LINE, Viber, SMS and voice land in one place with a unified customer profile.
- **Team Collaboration and Mobile Apps:** Assign, mention teammates and keep private notes on any conversation, with browser, iOS and Android apps for coverage anywhere.
- **Built-In Integrations:** Connects with Shopify, Stripe, Salesforce, Twilio, Meta platforms and Amazon Connect so the AI can read and update real business data.
- **Outbound and Broadcasts:** Run WhatsApp, SMS, Telegram and email campaigns, and send proactive updates like order or appointment notifications.

## 主要用例

- **Automate order and returns queries (eCommerce support lead):** Answer order tracking, returns and stock questions on WhatsApp and web chat using live Shopify and Stripe data, and run back-in-stock campaigns.
- **Take bookings and menu questions (Restaurant manager):** Handle reservations, menus and delivery questions in chat, then collect post-visit feedback automatically.
- **Serve citizens on familiar channels (Public sector service team):** Give citizens permit and application status updates, book appointments and send notices over SMS and WhatsApp.
- **Qualify and book leads (Sales team):** Qualify leads via chat, book test drives or viewings, and route finance and trade-in questions to the right person.

## 优势

- Free tier lets you test the unified inbox before paying
- Unusually wide channel coverage, including TikTok, LINE and Viber alongside WhatsApp and email
- AI Agents act on live data from Shopify, Stripe and other systems rather than only replying
- Clear per-seat pricing with a meaningful annual discount
- On-premises, whitelabel and custom SLA options for regulated or large buyers

## 局限

- The most valuable AI Agent features sit in the Advanced tier, so the low-price plans are mostly inbox tooling
- WhatsApp Business Platform conversation fees are billed separately by Meta and can add up quickly
- Enterprise terms such as on-prem deployment and whitelabel require a custom contract
- Depth of native integrations varies, so unusual stacks may need middleware work

## 常见问题

### How does Whelp work?
You connect your channels — WhatsApp, web chat, SMS, email, voice and social messaging — into a single shared inbox. AI Agents handle routine questions instantly and hand complex conversations to your team together with the full customer history.

### Do I need to install anything?
No. Whelp runs in the browser, and iOS and Android apps are available for agents working away from a desk. Some channels, such as the WhatsApp Business API, require a short verification with the provider.

### Are conversations limited?
Every plan includes unlimited conversations. WhatsApp Business Platform conversation fees are charged separately by Meta and are not included in the plan price.

### Can I cancel at any time?
Yes. You contact the team to cancel, and your plan keeps its features and limits until the end of the current billing cycle.

### What security and privacy measures are offered?
Cloud connections are encrypted, two-factor authentication is available, and on-premises deployment is offered for organisations that need maximum control over data.

### Whelp 的月流量和增长趋势如何？
Whelp 目前每月获得 2.37万访问量，月度环比流量变化为 -1.15万（增长率 -32.6%）。其主要来源市场是阿塞拜疆（91.1% 份额），包括每月 1.01万次直接访问和每月 — 次自然搜索访问。

### Whelp 免费吗？它的定价模式是什么？
Whelp 采用免费增值，付费，定价请咨询定价模式。Tiered per-seat pricing with a free entry point. Free: $0/month for one seat with a website live chat widget, unified inbox and unlimited conversations. Standard: $29/seat/month, adding WhatsApp Business API, Twilio SMS and calls, email, Instagram, Messenger, Telegram and a flow-based chatbot. Advanced: $79/seat/month, adding Whelp AI Agents, dynamic chatbot, social comments, broadcasts and mobile chat SDKs. Premium: custom pricing with on-prem deployment, whitelabel and personalized SLA. Annual billing saves about 20 percent. 支持的计费和结账平台包括：未列出。

### 2026 年 Whelp 的最佳替代方案有哪些？
基于 OpenAITools.app 的分类流量和功能契合度，Whelp 的前五个替代方案是：1. Crisp（140.86万次访问/月）; 2. Intercom（447.11万次访问/月）; 3. Respond.io（160.68万次访问/月）; 4. Callbell（48.8万次访问/月）; 5. Solvea（2.09万次访问/月）。

### Whelp 支持哪些平台和核心 AI 能力？
Whelp 被归类在 AI Customer Service, AI CRM, AI 聊天机器人, AI 助手下，支持以下平台：网站，其核心能力标签包括：全渠道客户服务, 客户服务自动化, AI 聊天机器人, 共享收件箱, CRM, 客户支持平台。

## 替代工具

| 工具名称 | 月访问量 | 定价模式 | 对比 |
| :--- | :--- | :--- | :--- |
| [Crisp](https://openaitools.app/zh/tool/crisp-chat) | 1,408,646 | 免费试用，付费，定价请咨询，免费 | [对比](https://openaitools.app/zh/compare/crisp-chat-vs-whelp) |
| [Intercom](https://openaitools.app/zh/tool/intercom-com) | 4,471,110 | 免费试用，付费 | [对比](https://openaitools.app/zh/compare/intercom-com-vs-whelp) |
| [Respond.io](https://openaitools.app/zh/tool/respond-io) | 1,606,802 | 免费增值 | [对比](https://openaitools.app/zh/compare/respond-io-vs-whelp) |
| [Callbell](https://openaitools.app/zh/tool/callbell) | 487,975 | 免费增值，免费试用，付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/callbell-vs-whelp) |
| [Solvea](https://openaitools.app/zh/tool/solvea) | 20,906 | 付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/solvea-vs-whelp) |
| [tawk.to](https://openaitools.app/zh/tool/abdul-malik-ibrahim-jaber-hassan) | 5,726,823 | 免费增值 | [对比](https://openaitools.app/zh/compare/abdul-malik-ibrahim-jaber-hassan-vs-whelp) |
| [Re:amaze](https://openaitools.app/zh/tool/reamaze-com) | 455,787 | 免费试用，付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/reamaze-com-vs-whelp) |
| [SaleWisely](https://openaitools.app/zh/tool/salewisely) | 187,721 | 免费增值，定价请咨询 | [对比](https://openaitools.app/zh/compare/salewisely-vs-whelp) |
| [Hiver](https://openaitools.app/zh/tool/hiver) | 140,328 | 免费增值，免费试用，付费，免费 | [对比](https://openaitools.app/zh/compare/hiver-vs-whelp) |
| [Gallabox](https://openaitools.app/zh/tool/gallabox) | 138,074 | 免费试用，定价请咨询 | [对比](https://openaitools.app/zh/compare/gallabox-vs-whelp) |
| [Chaport](https://openaitools.app/zh/tool/chaport-com) | 1,458,924 | 免费增值 | [对比](https://openaitools.app/zh/compare/chaport-com-vs-whelp) |
| [Richpanel](https://openaitools.app/zh/tool/richpanel) | 384,348 | 免费试用，定价请咨询 | [对比](https://openaitools.app/zh/compare/richpanel-vs-whelp) |

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来源：https://openaitools.app/zh/tool/whelp