# Yuma 根据 OpenAITools.app 于 2026-11-11 核对的流量数据，Yuma（yuma.ai）是一个收录在 AI Customer Service 下的 AI 平台，月访问量为 3.13万，月度环比流量变化为 -3887（-11.1%）。其主要地理市场为美国（28.1% 流量份额），采用免费试用，付费，定价请咨询定价模式。按月流量计算的主要竞争替代方案包括 Aide（9983 次访问/月），Sierra（34.11万次访问/月），Richpanel（38.43万次访问/月）。 Yuma is an AI customer service platform for eCommerce. Its AI agents plug into Gorgias, Zendesk or your existing helpdesk and resolve WISMO, returns, refunds, cancellations and address changes end to end across email, chat, social DMs and voice, taking real actions rather than only drafting replies. ## 关键遥测与规格 | 指标 | 数值 | | :--- | :--- | | 工具名称 | Yuma | | 标识 | yuma | | Status | active | | Origin | independent | | Maintenance | active | | 官方域名 | yuma.ai | | 官网地址 | https://yuma.ai | | 分类 | AI Customer Service, AI Agent, AI 聊天机器人 | | 定价模式 | 免费试用，付费，定价请咨询 | | 月访问量 | 31,264 | | 月度环比流量变化 | -3,887 | | 月度环比增长率 | -11.1% | | 主要市场 | 美国 | | 市场份额 | 28.1% | | 直接访问量 | 18,618 | | 自然搜索访问 | — | | 社交访问 | — | | 推荐访问 | 2,328 | | 邮件访问 | 498 | | 评价得分 | 4.4 | | 收藏数 | 0 | | 支持平台 | 网站 | | 计费平台 | | | 属性 | 功能: 网站; 定价: 免费试用; 定价: 付费; 定价: 定价请咨询 | | 标签 | AI 客户服务, 服务台自动化, 电商客服, 生成式 AI, 票务自动化, 客户满意度, 智能自动化 | ## 概览 Yuma is an AI customer service platform for eCommerce. Its AI agents plug into Gorgias, Zendesk or your existing helpdesk and resolve WISMO, returns, refunds, cancellations and address changes end to end across email, chat, social DMs and voice, taking real actions rather than only drafting replies. ## 定价与套餐 Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used. ## 关键功能与能力 - **Playbooks from SOPs:** Yuma turns your SOPs and past conversations into tested playbooks that run across every inbound and outbound channel. - **Post-Purchase Automation:** Agents resolve where-is-my-order, returns, refunds, cancellations, subscription changes and address edits end to end with real system actions. - **Sales AI for Pre-Purchase:** An AI Q&A widget on product pages answers sizing, compatibility and ingredients questions, with A/B-tested results of up to +23 percent revenue per visit. - **Social AI Moderation:** Auto-reply to routine social questions, hide spam, amplify positive mentions and flag churn signals on Facebook and Instagram. - **Free CX Audit:** Connect your helpdesk and Yuma analyses your ticket history to produce a free CX audit highlighting automation gaps and escalation patterns. ## 主要用例 - **Scale support without adding headcount (eCommerce CX lead):** Automate where-is-my-order, returns and refund tickets in Gorgias or Zendesk while keeping first response time under a minute. - **Convert pre-purchase questions (Growth marketer):** Answer sizing, compatibility and ingredient questions on product pages to reduce hesitation and lift add-to-cart rates. - **Tame social message queues (Social media manager):** Auto-reply to routine DMs, hide spam and amplify positive mentions while flagging customers showing churn signals. - **Find automation opportunities fast (Head of customer experience):** Run a free CX audit to expose automation gaps and escalation patterns before deciding where AI should act first. ## 优势 - Works with the helpdesk you already use rather than forcing a migration - Agents execute real actions in Shopify and other systems, not just draft replies - Playbooks can be generated from existing SOP documents, cutting setup time - Distinct products for post-purchase support, pre-purchase sales and social, all in one platform - Free CX audit gives a concrete data-driven starting point ## 局限 - You still need a helpdesk such as Gorgias or Zendesk — Yuma is not a standalone helpdesk - Pricing sits behind a demo request, which slows evaluation - Reported automation rates depend heavily on how clean your existing knowledge base and flows are - The rebrand toward a support, sales and social suite takes some effort to map to your current tooling ## 常见问题 ### What does Yuma do? Yuma deploys AI agents inside your existing helpdesk. They handle post-purchase requests such as where-is-my-order, returns, refunds, cancellations and address edits, plus pre-purchase product questions via a Sales AI widget and routine social DMs — and they perform the underlying actions, not just send text. ### How much can it actually automate? The site states 60 to 89 percent of tickets are automated end to end for customers, with 75+ pre-built automations, real-time carrier data and brand voice across channels. Individual results vary with your catalogue, policies and ticket mix. ### Which helpdesks and platforms does it support? Yuma integrates with Gorgias, Zendesk, Kustomer, Gladly and Re:amaze as helpdesks, and with Shopify as the commerce backend. Setup is described as hours rather than weeks. ### Is there a free trial or published pricing? Yuma offers a 30-day free trial and does not publish standard public plans, so for ongoing pricing you book a demo or contact the team. A free CX audit is also offered. ### How does Yuma keep AI replies safe? Yuma says it applies 15 to 20 safety checks on every reply before it is sent, and you set the confidence threshold that decides when AI resolves a ticket versus routing it to a human. ### Yuma 的月流量和增长趋势如何？ Yuma 目前每月获得 3.13万访问量，月度环比流量变化为 -3887（增长率 -11.1%）。其主要来源市场是美国（28.1% 份额），包括每月 1.86万次直接访问和每月 — 次自然搜索访问。 ### Yuma 免费吗？它的定价模式是什么？ Yuma 采用免费试用，付费，定价请咨询定价模式。Free trial plus custom, demo-based pricing. Yuma offers a 30-day free trial and a free CX audit, but does not publish standard plan prices; commercial terms are agreed after a demo based on ticket volume and modules used. 支持的计费和结账平台包括：未列出。 ### 2026 年 Yuma 的最佳替代方案有哪些？ 基于 OpenAITools.app 的分类流量和功能契合度，Yuma 的前五个替代方案是：1. Aide（9983 次访问/月）; 2. Sierra（34.11万次访问/月）; 3. Richpanel（38.43万次访问/月）; 4. Forethought（8.4万次访问/月）; 5. DigitalGenius（5.93万次访问/月）。 ### Yuma 支持哪些平台和核心 AI 能力？ Yuma 被归类在 AI Customer Service, AI Agent, AI 聊天机器人下，支持以下平台：网站，其核心能力标签包括：AI 客户服务, 服务台自动化, 电商客服, 生成式 AI, 票务自动化, 客户满意度。 ## 替代工具 | 工具名称 | 月访问量 | 定价模式 | 对比 | | :--- | :--- | :--- | :--- | | [Aide](https://openaitools.app/zh/tool/aide) | 9,983 | 免费试用，付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/aide-vs-yuma) | | [Sierra](https://openaitools.app/zh/tool/sierra) | 341,072 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/sierra-vs-yuma) | | [Richpanel](https://openaitools.app/zh/tool/richpanel) | 384,348 | 免费试用，定价请咨询 | [对比](https://openaitools.app/zh/compare/richpanel-vs-yuma) | | [Forethought](https://openaitools.app/zh/tool/forethought) | 83,999 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/forethought-vs-yuma) | | [DigitalGenius](https://openaitools.app/zh/tool/digitalgenius) | 59,266 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/digitalgenius-vs-yuma) | | [Gorgias](https://openaitools.app/zh/tool/gorgias) | 2,660,498 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/gorgias-vs-yuma) | | [Fini](https://openaitools.app/zh/tool/fini) | 29,712 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/fini-vs-yuma) | | [Siena AI](https://openaitools.app/zh/tool/siena-ai) | 45,593 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/siena-ai-vs-yuma) | | [Kapture CRM](https://openaitools.app/zh/tool/kapturecrm-com) | 561,153 | 定价请咨询 | [对比](https://openaitools.app/zh/compare/kapturecrm-com-vs-yuma) | | [Octocom](https://openaitools.app/zh/tool/octocom) | 68,116 | 付费，定价请咨询 | [对比](https://openaitools.app/zh/compare/octocom-vs-yuma) | | [Watermelon](https://openaitools.app/zh/tool/watermelon-pulse) | 34,636 | 付费 | [对比](https://openaitools.app/zh/compare/watermelon-pulse-vs-yuma) | | [Intercom](https://openaitools.app/zh/tool/intercom-com) | 4,471,110 | 免费试用，付费 | [对比](https://openaitools.app/zh/compare/intercom-com-vs-yuma) | --- 来源：https://openaitools.app/zh/tool/yuma