
The AI workspace where teams and agents get work done together
Adapt records 31,479 monthly visits with -21.2% month-over-month growth and Freemium, Free Trial pricing. Intercom records 4,471,110 monthly visits with +2.7% growth and Free Trial, Paid pricing.

Build AI company agents your teams can hand real work to
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | adapt.com | intercom.com |
| Pricing Model | Freemium, Free Trial | Free Trial, Paid |
| Monthly Visits | 31.48K (31,479) | 4.47M (4,471,110) |
| MoM Traffic Delta | -8.45K (-21.2%) | +117.9K (+2.7%) |
| Primary Market & Share | 🇺🇸 United States (82.2%) | 🇺🇸 United States (39%) |
| Direct Visits / mo | 26.03K | 3.58M |
| User Rating | 4.2 | 4.5 |
| Supported Platforms | Website | Website |

Build AI company agents your teams can hand real work to
One agent that works across every team's tools and knowledge, answering in Slack, email and the web app and acting with the permissions of the person asking.
Isolated computers for each agent run, configurable up to 32 vCPU and 32 GiB, billed by the second while active and free when parked.
Files persist after a sandbox stops and memories are recalled by later runs, so agents build on previous work instead of starting from scratch.
Reach Claude, GPT, Gemini and other models through a single OpenAI-style API, switching models in configuration and optionally using your own provider keys at 0% markup.

AI-first customer service with a natively integrated AI agent
An AI agent trained specifically for customer service that resolves routine and increasingly complex multi-step queries across every channel.
Chat, email, phone, and messaging conversations arrive in one shared inbox with ticketing built for collaboration across teams.
An assistant that proactively surfaces context from connected systems and handles admin work without leaving the conversation view.
Centralize and measure the content behind AI and self-serve support, with suggestions on what to fix and one-click actions.

The AI workspace where teams and agents get work done together
Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Autonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.

Enterprise AI grounded in your company's own knowledge
An all-in-one AI super assistant for professionals and enterprises
An all-in-one AI super assistant for professionals and enterprises

Tailored specifically for ecommerce ticketing and deep Shopify integrations, whereas Intercom serves broader SaaS and tech businesses.
No-code builder for custom AI agents and workflows
No-code builder for custom AI agents and workflows

Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training.
Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training.
Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom.
Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom.

Free / Open-sourceOpen-source desktop AI workforce that runs browser, file, and app tasks for you
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations

Multiplayer AI where people and agents work side by side
Multiplayer AI where people and agents work side by side

Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps.
Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps.