AI-first customer support platform with a shared inbox built in
Estimated monthly website visits
Similarweb estimates for this domain, not active users. Only available observation months are shown; collection date is separate from the traffic period.
Collected Nov 11, 2026
This is our editors' assessment out of 5, not an average of user ratings. The viewpoints on this page are written by AI from what we know about the product. They are not customer reviews.
According to OpenAITools.app telemetry verified on 2026-11-11, Crisp (crisp.chat) is an AI platform indexed under AI Chatbot generating 1.41M monthly visits with a month-over-month traffic delta of +21.04K (+1.5%). Its primary geographic market is France (12.2% traffic share), and it operates on a Free Trial, Paid, Contact for Pricing, Free pricing model. Top competing alternatives by monthly volume include Intercom (2.76M visits/mo), Tidio (527.31K visits/mo), tawk.to (5.73M visits/mo).
The shared inbox actually syncs across WhatsApp and email without breaking a sweat.
AI agent handles basic FAQ queries instantly.
Super clean webhooks.
Pricing scales up fast once team grows.
AI-synthesized perspectives grounded in live site inspection, pricing structure, and category benchmarks — presented as editorial viewpoints rather than individual customer testimonials.
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Track daily support metrics, then automate internal routing and repetitive tasks with no-code workflows.
Crisp started as a live chat widget and grew into a full customer support suite. Conversations from a website widget, email, WhatsApp, Messenger, Instagram, and other channels all land in one collaborative inbox that agents can share, assign, and manage together. Alongside the inbox sit a help center for self-service articles, a lightweight support CRM that stores customer data and past interactions, and analytics that track team performance.
The centerpiece now is the AI layer. You train an AI agent on the content you already have — public pages, help articles, PDFs — and then build a workflow in a no-code builder or from a template library. That workflow can be deployed to any connected channel, and you can review every exchange to refine answers that fell short. Crisp positions this as a way to automate roughly half of routine inquiries so humans handle the cases that matter.
Crisp is built by a French company and emphasizes European data handling, with a status page, extensive integrations, and a developer hub for teams that want to extend the platform further. It serves companies of many sizes, from small businesses to larger support organizations.
Let an AI agent resolve routine questions around the clock while agents focus on complex, high-value cases.
Bring WhatsApp, Instagram, email, and website chat into one inbox so nothing is missed during peak periods.
Use chatbots and AI workflows to engage visitors, answer product questions, and route qualified leads to reps.
Add a chat widget and a help center in minutes without building a custom support stack.
Side-by-side telemetry comparison of competing AI tools in the same primary category
| Rank | AI Tool | Monthly Visits | MoM Growth | Direct traffic share | Pricing | Head-to-Head |
|---|---|---|---|---|---|---|
| ● | Crisp | 1.41M | +1.5% | 82% direct | Free Trial, Paid, Contact for Pricing, Free | Current |
| 1 | Intercom Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp. | 2.76M | -5.8% | 65% direct | Free Trial, Paid | vs Intercom |
| 2 | Tidio Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp. | 527.31K | -6.4% | 73% direct | Freemium | vs Tidio |
| 3 | tawk.to Delivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp. | 5.73M | -1.5% | 69% direct | Freemium | vs tawk.to |
| 4 | Respond.io Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization. | 1.61M | -8.7% | 77% direct | Freemium | vs Respond.io |
| 5 | Richpanel Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types. | 384.35K | -9% | 79% direct | Free Trial, Contact for Pricing | vs Richpanel |
| 6 | Re:amaze Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp. | 455.79K | +3.6% | 67% direct | Free Trial, Paid, Contact for Pricing | vs Re:amaze |
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
SpecialistAI customer support agents that answer, act, escalate and stop guessing
SpecialistAI customer support agents that answer, act, escalate and stop guessing
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
