Aide records 9,983 monthly visits with -1.1% month-over-month growth and Free Trial, Paid, Contact for Pricing pricing. Gorgias records 2,660,498 monthly visits with +2.4% growth and Contact for Pricing pricing.
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
Conversational AI and helpdesk built for ecommerce brands
| Dimension / Metric | | |
|---|---|---|
| Official Domain | aide.app | gorgias.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing | Contact for Pricing |
| Monthly Visits | 9.98K (9,983) | 2.66M (2,660,498) |
| MoM Traffic Delta | -113 (-1.1%) | +61.65K (+2.4%) |
| Primary Market & Share | 🇨🇦 Canada (48%) | 🇺🇸 United States (65.9%) |
| Direct Visits / mo | 4.01K | 2.07M |
| User Rating | 4.1 | 4.7 |
| Supported Platforms | Website | Website |
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
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SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
Free live chat, inbox and AI helpdesk for your website
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AI-first customer service platform with a native AI agent for every conversation
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A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
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An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
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