
Free live chat, inbox and AI helpdesk for your website
Aide records 9,983 monthly visits with -1.1% month-over-month growth and Free Trial, Paid, Contact for Pricing pricing. Respond.io records 1,606,802 monthly visits with -8.7% growth and Freemium pricing.
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | aide.app | respond.io |
| Pricing Model | Free Trial, Paid, Contact for Pricing | Freemium |
| Monthly Visits | 9.98K (9,983) | 1.61M (1,606,802) |
| MoM Traffic Delta | -113 (-1.1%) | -152.34K (-8.7%) |
| Primary Market & Share | 🇨🇦 Canada (48%) | 🇲🇾 Malaysia (17.4%) |
| Direct Visits / mo | 4.01K | 1.24M |
| User Rating | 4.1 | 4.5 |
| Supported Platforms | Website | Website |
AI customer service agent that resolves orders, refunds and returns for ecommerce brands
After order verification, the agent can cancel, refund, change shipping addresses, remove unshipped items and start returns inside Shopify rules.
Drafts appear as internal notes in the helpdesk your team already uses, and Aide can take over an inbox once you take it live.
Aide Helpdesk provides an AI-first inbox with routing, SLAs and macros, while Aide Chat embeds on any site and on Shopify storefronts.
Every topic is set to AI Agent, Drafts or None, refunds wait for teammate approval, and an audit log records every action.

AI-powered customer conversation platform for B2C messaging at scale
Bring WhatsApp, TikTok, Instagram, Facebook, Telegram, email and web chat into one shared inbox so no customer thread gets lost between apps.
AI agents qualify leads, answer routine questions, route to the right teammate and follow up automatically when conversations go quiet.
Track tags, custom fields, lead status and lifecycle stage per contact, and move deals through a pipeline without a separate CRM.
Reach thousands of customers with one message, and capture new leads directly from social ads and website links.

Free live chat, inbox and AI helpdesk for your website

More advanced AI customer support agents and robust helpdesk features, but typically higher pricing than Respond.io.

AI-first customer service platform with a native AI agent for every conversation
AI-first customer service platform with a native AI agent for every conversation

SpecialistPurpose-built e-commerce helpdesk with deep Shopify integrations, but less generalized multi-channel routing than Respond.io.
Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io.
Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io.

SpecialistAI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs
SpecialistAI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs

Simpler chatbot builder and e-commerce integrations, but fewer advanced multi-channel routing options than Respond.io.
Simpler chatbot builder and e-commerce integrations, but fewer advanced multi-channel routing options than Respond.io.

Streamlined team inbox for WhatsApp and messaging apps, but lacks Respond.io's advanced AI agent workflow builder.
Streamlined team inbox for WhatsApp and messaging apps, but lacks Respond.io's advanced AI agent workflow builder.

Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io.
Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io.

AI support agent plus helpdesk built for ecommerce brands
AI support agent plus helpdesk built for ecommerce brands

Strong omnichannel routing across social messaging apps, but less extensive enterprise ticketing features than Respond.io.

Agentic customer service platform where teams and AI resolve support together
Agentic customer service platform where teams and AI resolve support together