Brainfish records 8,097 monthly visits with -38.4% month-over-month growth and Paid, Contact for Pricing pricing. Crisp records 1,408,646 monthly visits with +1.5% growth and Free Trial, Paid, Contact for Pricing, Free pricing.
AI support agents that resolve tickets inside your own systems
AI-first customer support platform with a shared inbox built in
| Dimension / Metric | | |
|---|---|---|
| Official Domain | brainfi.sh | crisp.chat |
| Pricing Model | Paid, Contact for Pricing | Free Trial, Paid, Contact for Pricing, Free |
| Monthly Visits | 8.1K (8,097) | 1.41M (1,408,646) |
| MoM Traffic Delta | -5.05K (-38.4%) | +21.04K (+1.5%) |
| Primary Market & Share | 🌐 Global (—) | 🇫🇷 France (12.2%) |
| Direct Visits / mo | 3.34K | 1.15M |
| User Rating | 4.2 | 4.6 |
| Supported Platforms | Website | Website |
AI support agents that resolve tickets inside your own systems
Agents read from and write to Zendesk, Salesforce, Intercom, Stripe, Okta, Duo, Splunk and any other API-connected tool, so tickets that need an action can be closed without a human.
Describe a process conversationally and Brainfish builds, tests, and runs it as a repeatable workflow — reportedly from a draft in about ten minutes to a complex workflow in a couple of hours.
Refund caps, approval thresholds, and policy windows live in the workflow logic rather than the prompt, so the same request is handled identically on every run.
Every step, system touched, and source cited is logged, with SSO/SAML, regional data residency, and a no-training-on-your-data commitment.
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceAI-first customer service with a natively integrated AI agent
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Conversational AI and helpdesk built for ecommerce brands
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
AI-powered customer experience platform unifying support, sales, and service
AI-powered customer experience platform unifying support, sales, and service
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Agentic B2B support platform unifying every channel, AI agents, and customer context
Agentic B2B support platform unifying every channel, AI agents, and customer context
