Chaport records 1,458,924 monthly visits with +130.1% month-over-month growth and Freemium pricing. Chatbase records 396,383 monthly visits with -7% growth and Freemium, Paid pricing.
All-in-one customer messaging for live chat, chatbots, and self-service
Build customer-facing AI agents for support, sales, and product guidance
| Dimension / Metric | | |
|---|---|---|
| Official Domain | chaport.com | chatbase.co |
| Pricing Model | Freemium | Freemium, Paid |
| Monthly Visits | 1.46M (1,458,924) | 396.38K (396,383) |
| MoM Traffic Delta | +825K (+130.1%) | -29.99K (-7%) |
| Primary Market & Share | 🇭🇰 Hong Kong SAR China (27.9%) | 🇺🇸 United States (16%) |
| Direct Visits / mo | 1.09M | 249.18K |
| User Rating | 4.3 | 4.2 |
| Supported Platforms | Website | Website |
All-in-one customer messaging for live chat, chatbots, and self-service
Add a customizable chat widget to your website and talk to customers in real time with detailed visitor info and saved replies.
Automate sales and support with chatbots that answer FAQs, qualify leads, and collect feedback 24/7.
Handle live chat, email, Facebook, Telegram, and Viber conversations from a single unified workspace.
Publish help articles and let a bot suggest relevant content automatically inside the chat.
Build customer-facing AI agents for support, sales, and product guidance
Write instructions in plain language, choose a model, set guardrails, and connect the knowledge the agent is allowed to use.
Let agents look up orders, fetch invoices, create tickets, or trigger workflows, and reply with interactive components instead of plain text.
Publish one agent to a website chat bubble, help center, phone line, WhatsApp, email, and Slack without rebuilding it per channel.
Humans and agents work from the same conversation view, with context and history preserved when an issue escalates.
Provides very affordable live chat and ticketing features, but features a more traditional interface with less advanced AI automation.
Provides very affordable live chat and ticketing features, but features a more traditional interface with less advanced AI automation.
SpecialistCombines a full customer service helpdesk with native AI agents, but is significantly more expensive.
Exceptional for unifying diverse social messaging apps into a single team inbox, but less focused on lightweight website widgets.
Exceptional for unifying diverse social messaging apps into a single team inbox, but less focused on lightweight website widgets.
SpecialistAI-first customer support platform with a shared inbox built in
Excellent built-in AI chatbots trained on business data, though pricing scales quickly as visitor volume increases.
Excellent built-in AI chatbots trained on business data, though pricing scales quickly as visitor volume increases.
Specializes in building chat agents trained on documentation and knowledge bases, but offers fewer omnichannel deployment features.
Specializes in building chat agents trained on documentation and knowledge bases, but offers fewer omnichannel deployment features.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
Combines live chat, helpdesk ticketing, and FAQ knowledge bases tightly with e-commerce platforms like Shopify and WooCommerce.
Combines live chat, helpdesk ticketing, and FAQ knowledge bases tightly with e-commerce platforms like Shopify and WooCommerce.
SpecialistProvides advanced conversational design and voice workflows, but requires more setup than turnkey embedding tools.
Offers similar multi-channel chatbot training on proprietary data, but with a lighter feature set.
Offers similar multi-channel chatbot training on proprietary data, but with a lighter feature set.
A comprehensive helpdesk and ticketing platform built for structured customer support, though less lightweight for instant live chat deployment.
A comprehensive helpdesk and ticketing platform built for structured customer support, though less lightweight for instant live chat deployment.
Provides enterprise-grade grounding with strict source citations, though with a different pricing and UI structure.
Provides enterprise-grade grounding with strict source citations, though with a different pricing and UI structure.
