
Free live chat, inbox and AI helpdesk for your website
Chaport records 1,458,924 monthly visits with +130.1% month-over-month growth and Freemium pricing. eDesk records 111 monthly visits with — growth and Freemium, Free Trial, Paid, Contact for Pricing pricing.

AI-powered eCommerce helpdesk unifying every marketplace and store message
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | chaport.com | refer.edesk.com |
| Pricing Model | Freemium | Freemium, Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 1.46M (1,458,924) | 111 (111) |
| MoM Traffic Delta | +825K (+130.1%) | +111 (—) |
| Primary Market & Share | 🇭🇰 Hong Kong SAR China (27.9%) | 🇮🇳 India (100%) |
| Direct Visits / mo | 1.09M | 44 |
| User Rating | 4.3 | 4.1 |
| Supported Platforms | Website | Website |

All-in-one customer messaging for live chat, chatbots, and self-service
Add a customizable chat widget to your website and talk to customers in real time with detailed visitor info and saved replies.
Automate sales and support with chatbots that answer FAQs, qualify leads, and collect feedback 24/7.
Handle live chat, email, Facebook, Telegram, and Viber conversations from a single unified workspace.
Publish help articles and let a bot suggest relevant content automatically inside the chat.

AI-powered eCommerce helpdesk unifying every marketplace and store message
Every marketplace, store and social message lands in one workspace with the order, product, pricing and shipping context attached to it.
An AI agent built to resolve up to around 65% of support across channels, plus a 24/7 storefront chatbot that answers product and order questions.
Connects marketplaces, D2C platforms, messaging channels, operations tools and tracking/shipping providers so nothing has to be answered elsewhere.
A pre-sales mailbox and dashboard convert product questions into revenue, with reporting on tickets, agents, channels, CSAT and sales.

Free live chat, inbox and AI helpdesk for your website

Far more advanced AI automation features and enterprise helpdesk capabilities, but significantly more expensive than Chaport.

AI-first customer service platform with a native AI agent for every conversation
AI-first customer service platform with a native AI agent for every conversation

Exceptional for unifying diverse social messaging apps into a single team inbox, but less focused on lightweight website widgets.
Exceptional for unifying diverse social messaging apps into a single team inbox, but less focused on lightweight website widgets.
Offers a similarly clean omnichannel live chat and shared inbox experience, with robust developer APIs and plugins.
Offers a similarly clean omnichannel live chat and shared inbox experience, with robust developer APIs and plugins.
Autonomous AI agents for customer service, content and operations
Autonomous AI agents for customer service, content and operations

Excellent built-in AI chatbots trained on business data, though pricing scales quickly as visitor volume increases.
Excellent built-in AI chatbots trained on business data, though pricing scales quickly as visitor volume increases.

One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.

AI-powered shared inbox, live chat, and helpdesk for online businesses
AI-powered shared inbox, live chat, and helpdesk for online businesses

AI support agent plus helpdesk built for ecommerce brands
AI support agent plus helpdesk built for ecommerce brands

AI helpdesk that unifies every e-commerce customer message in one inbox
AI helpdesk that unifies every e-commerce customer message in one inbox

Agentic customer service platform where teams and AI resolve support together
Agentic customer service platform where teams and AI resolve support together