Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. DOO records 7,028 monthly visits with -50.3% growth and Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
AI customer service agents that resolve requests across WhatsApp, voice, and chat
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | doo.ooo |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 7.03K (7,028) |
| MoM Traffic Delta | +21.04K (+1.5%) | -7.13K (-50.3%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇮🇳 India (47%) |
| Direct Visits / mo | 1.15M | 2.78K |
| User Rating | 4.6 | 4.2 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
AI customer service agents that resolve requests across WhatsApp, voice, and chat
WhatsApp, Instagram, email, web chat, SMS, and voice all land in a single threaded queue, merged per customer with every past conversation attached.
Agents run connected workflows such as checking an order, starting a refund, or moving a booking, with human approval gates you configure for sensitive steps.
The agent understands slang, accents, and mixed-language messages, and switches languages mid-conversation when the customer does.
Build, train, and correct every agent in CTRL, with quality auto-scored on every conversation and coaching alerts when tone or SLA slips.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Free / Open-sourceBuild autonomous AI agents for WhatsApp, email, voice, and every channel your customers use.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Build AI agents that handle customer conversations across chat, voice, email, SMS, and WhatsApp.
Free / Open-sourceGlassix is an AI-native contact center that puts autonomous AI agents on every customer channel. It unifies messaging and voice, resolves inquiries end to end, and gives teams oversight, analytics, and quality tools.
Free / Open-sourceGlassix is an AI-native contact center that puts autonomous AI agents on every customer channel. It unifies messaging and voice, resolves inquiries end to end, and gives teams oversight, analytics, and quality tools.
AI concierge agents that resolve customer support at enterprise scale
