Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Dot records 13,295 monthly visits with -13.1% growth and Freemium pricing.
AI-first customer support platform with a shared inbox built in
Your AI data analyst that answers right inside Slack, Teams, and email
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | getdot.ai |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 13.3K (13,295) |
| MoM Traffic Delta | +21.04K (+1.5%) | -2K (-13.1%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (50.6%) |
| Direct Visits / mo | 1.15M | 5.4K |
| User Rating | 4.6 | 4.3 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Your AI data analyst that answers right inside Slack, Teams, and email
Team members ask questions in the tools they already use and get answers with numbers, charts, and sources.
Dot breaks down why a metric changed, attributing movement to contributing channels, segments, or factors.
Schedule reports and threshold-based alerts that trigger only when a metric crosses a level you care about.
Train Dot with instructions, examples, and business rules so metrics follow your organization's definitions.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
An agentic analytics platform that turns questions into governed, trusted answers
An agentic analytics platform that turns questions into governed, trusted answers
Chat with your data to get analysis, charts, reports, and slides
Chat with your data to get analysis, charts, reports, and slides
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
AI-native customer intelligence platform that turns every customer conversation into context
AI-native customer intelligence platform that turns every customer conversation into context
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
