Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. DROP records 488 monthly visits with -71.8% growth and Free pricing.
AI-first customer support platform with a shared inbox built in
Send files and folders up to 10 GB with one link
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | drop.space |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Free |
| Monthly Visits | 1.41M (1,408,646) | 488 (488) |
| MoM Traffic Delta | +21.04K (+1.5%) | -1.24K (-71.8%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (100%) |
| Direct Visits / mo | 1.15M | 190 |
| User Rating | 4.6 | 4.3 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Send files and folders up to 10 GB with one link
Send up to 10 GB in a single transfer, with support for 1 to 1,000 files per upload.
Choose a folder directly in a browser that supports folder selection; relative paths are preserved so recipients get the structure back as a ZIP.
Upload first, then sign in with Google or an email code to unlock the link — anyone with the link can download without registering.
Recipients can preview common images, PDF, playable video and audio, and text before downloading, with Office/OpenDocument previews when the conversion service is available.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Your files, notes and meetings in one drive — with an AI that knows all of it.
Your files, notes and meetings in one drive — with an AI that knows all of it.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
The deal-grade virtual data room, live in five minutes
A private, EU-hosted AI machine with files, software and persistent memory
A private, EU-hosted AI machine with files, software and persistent memory
