Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Effy records 13,992 monthly visits with -26.1% growth and Freemium, Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
AI performance reviews and goals that actually get run
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | effy.ai |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium, Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 13.99K (13,992) |
| MoM Traffic Delta | +21.04K (+1.5%) | -4.93K (-26.1%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (38.5%) |
| Direct Visits / mo | 1.15M | 5.6K |
| User Rating | 4.6 | 4.3 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
AI performance reviews and goals that actually get run
Raw feedback from reviews is distilled into individual and company-wide reports that are ready to present, cutting the administrative work of each cycle.
Run 360s, peer reviews, upward reviews, self-assessments, probation check-ins and annual reviews with customizable forms and flexible workflows.
Set company, team and individual goals with auto-calculated progress, then include them automatically in review cycles.
Reminders and review tasks arrive where employees already work, with email automation for those who prefer it.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
The AI super app for work — tasks, projects, calendar and meetings in one place
The AI super app for work — tasks, projects, calendar and meetings in one place
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Agentic HR platform uniting HRIS, performance and talent management
AI career copilot for resumes, LinkedIn, and the whole job hunt
AI career copilot for resumes, LinkedIn, and the whole job hunt
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
