Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Immuta records 24,384 monthly visits with -65.7% growth and Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
The authorization layer for every data request, human or agent
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | immuta.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 24.38K (24,384) |
| MoM Traffic Delta | +21.04K (+1.5%) | -46.78K (-65.7%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (62.3%) |
| Direct Visits / mo | 1.15M | 8.32K |
| User Rating | 4.6 | 4.4 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
The authorization layer for every data request, human or agent
Define access rules in plain language, and Immuta compiles them into native controls inside your data infrastructure.
The policy engine returns allow, mask, filter, deny or escalate for every request in under a second, at enterprise scale.
Route genuine exceptions to data owners with the purpose attached, while routine access resolves on its own.
Give humans and AI agents just-in-time, scoped permissions so assistants only reach the data their task needs.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
All-source maritime intelligence powered by Maritime AI™
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Vertical AI applications and agents built for retail, financial services, industrial, and enterprise IT
Vertical AI applications and agents built for retail, financial services, industrial, and enterprise IT
AI-powered cloud DLP and security awareness training for SaaS environments
AI-powered cloud DLP and security awareness training for SaaS environments
