Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Inkeep records 28,786 monthly visits with -5.1% growth and Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
AI agents for customer experience and operations teams
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | inkeep.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 28.79K (28,786) |
| MoM Traffic Delta | +21.04K (+1.5%) | -1.55K (-5.1%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (54.1%) |
| Direct Visits / mo | 1.15M | 20.89K |
| User Rating | 4.6 | 4.4 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
AI agents for customer experience and operations teams
Business teams create and own AI agents through a visual builder without writing code, defining triggers, sub-agents, and tools.
Engineers build the same agents in TypeScript with an SDK that supports sub-agents, delegation, and MCP tools.
Builder and SDK write to shared agent definitions, so non-technical and technical teams can collaborate on the same agents.
CX assistants triggered from Slack or a support platform gather context from CRM and billing and propose human-approved answers.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceAI-first customer service with a natively integrated AI agent
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
AI-powered customer experience platform unifying support, sales, and service
AI-powered customer experience platform unifying support, sales, and service
Free / Open-sourceAutonomous AI agents for customer service, content and operations
Free / Open-sourceAutonomous AI agents for customer service, content and operations
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
Free / Open-sourceCustom AI agents trained on your documentation and knowledge base
Free / Open-sourceCustom AI agents trained on your documentation and knowledge base
Free / Open-sourceAI-powered shared inbox, live chat, and helpdesk for online businesses
Free / Open-sourceAI-powered shared inbox, live chat, and helpdesk for online businesses
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Agentic B2B support platform unifying every channel, AI agents, and customer context
Agentic B2B support platform unifying every channel, AI agents, and customer context
