Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Instantly records 2,336,279 monthly visits with +6% growth and Paid, Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
Sales engagement platform with AI agents for lead finding, outreach and deliverability
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | instantly.ai |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Paid, Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 2.34M (2,336,279) |
| MoM Traffic Delta | +21.04K (+1.5%) | +131.38K (+6%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (47.7%) |
| Direct Visits / mo | 1.15M | 1.82M |
| User Rating | 4.6 | 4.4 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Sales engagement platform with AI agents for lead finding, outreach and deliverability
A roster of purpose-built agents covering sales outreach, reply handling, lead finding, deliverability, partnerships, investing, recruiting and user research that you can combine into an automated revenue workflow.
Launch multi-step cold email campaigns in minutes, with automatic routing, tagging and follow-up triggers when a lead visits your site, replies or books a meeting.
Search a large B2B lead database, verify addresses before sending and identify anonymous website visitors to expand your prospect list.
Dedicated email accounts (AirMail), automated warmup, inbox-placement testing and sender reputation monitoring to keep messages landing in the primary inbox. There is no AI-generated or role prose youll want to keep.
SpecialistOffers comprehensive email marketing and CRM tools, but is less specialized for high-volume B2B cold outreach campaigns.
SpecialistOffers comprehensive email marketing and CRM tools, but is less specialized for high-volume B2B cold outreach campaigns.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistExcels at multi-source data enrichment and custom AI workflows, but requires more setup than out-of-the-box cold email tools.
Delivers enterprise-grade revenue intelligence and deal execution tools, but is significantly more expensive and complex than Instantly.
Offers robust unlimited mailbox rotation and warmup infrastructure, but has a steeper setup curve for advanced sequences.
Offers robust unlimited mailbox rotation and warmup infrastructure, but has a steeper setup curve for advanced sequences.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Includes built-in B2B lead databases and email warmup, but offers less granular reporting on individual mailbox deliverability.
Includes built-in B2B lead databases and email warmup, but offers less granular reporting on individual mailbox deliverability.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
