
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Kopyst records 16,661 monthly visits with -4.9% growth and Freemium pricing.

Turn any workflow you perform on screen into a polished document or how-to video
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | crisp.chat | kopyst.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 16.66K (16,661) |
| MoM Traffic Delta |
| +21.04K (+1.5%) |
| -855 (-4.9%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (38.6%) |
|---|
| Direct Visits / mo | 1.15M | 6.78K |
|---|
| User Rating | 4.6 | 4.1 |
|---|
| Supported Platforms | Website | Website |
|---|
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.

Turn any workflow you perform on screen into a polished document or how-to video
Record your screen once and Kopyst converts every action into a clean, annotated document with instructions and formatting already applied.
Kopyst records your screen and turns the session into a polished walkthrough video with AI-generated titles and descriptions.
Perfect for onboarding, IT troubleshooting, quality control and software training, with editable screenshots and role-based controls on paid plans.
Share documents and videos through public or private links, embed them anywhere, and invite teammates to view, comment and edit together.

Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.

Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
#2
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.

Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Screen recording that writes the documentation for you
SpecialistAutonomous AI agents for customer service, content and operations

Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.

Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.

Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.

Turn screen recordings into AI training videos, process maps and docs for people and agents

Turn any workflow into polished video documentation in minutes

Agentic video creation that turns any input into a polished video

Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Screen recording that writes the documentation for you
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Turn screen recordings into AI training videos, process maps and docs for people and agents
Agentic video creation that turns any input into a polished video