Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. MagicReply records 330 monthly visits with +189.5% growth and Freemium pricing.
AI-first customer support platform with a shared inbox built in
Reply to every customer review in seconds, in your own brand voice
| Dimension / Metric | ||
|---|---|---|
| Official Domain | crisp.chat | magicreply.ai |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 330 (330) |
| MoM Traffic Delta | +21.04K (+1.5%) | +216 (+189.5%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇮🇳 India (100%) |
| Direct Visits / mo | 1.15M | 129 |
| User Rating | 4.6 | 4.2 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Reply to every customer review in seconds, in your own brand voice
Every incoming review is analysed for sentiment, tone and specific talking points, then turned into a personalized reply that you can edit or regenerate before posting.
MagicReply learns your greeting style, vocabulary and sign-off from past replies and your Google profile so generated responses sound like your brand, not a generic bot.
Set rule-based auto-replies for reviews that match your criteria, with star-rating filters and full override control for anything that needs a human touch.
An analytics dashboard tracks response rate, sentiment trends and rating movement, and exports reports in Excel, CSV or PDF for stakeholders.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Auto-reply bot for WhatsApp, Telegram, Instagram and more
Auto-reply bot for WhatsApp, Telegram, Instagram and more
SpecialistAI customer support agents that answer, act, escalate and stop guessing
SpecialistAI customer support agents that answer, act, escalate and stop guessing
All-in-one AI reputation, social media and customer messaging platform
All-in-one AI reputation, social media and customer messaging platform
