Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. OsmO records 24,027 monthly visits with +164.8% growth and Freemium pricing.
AI-first customer support platform with a shared inbox built in
Your phone finally has someone answering
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | getosmo.app |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 24.03K (24,027) |
| MoM Traffic Delta | +21.04K (+1.5%) | +14.95K (+164.8%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (57.5%) |
| Direct Visits / mo | 1.15M | 5.99K |
| User Rating | 4.6 | 4.2 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Your phone finally has someone answering
Unknown callers are screened automatically: spam is silenced while legitimate messages, bookings and urgent calls are passed through to you.
Set rules once — let family straight through, have a chosen character handle unknown numbers, silence telemarketers, and send after-hours calls to voicemail-style messages.
Feed the assistant your website, PDFs, Google Docs or Sheets, FAQs and Google Maps listing so it answers callers from your own materials rather than guessing.
Read a short line aloud and OsmO clones your voice so calls are answered as you, using either your voice or one of the studio and character voices.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
AI action agents that call, book, buy and get it done
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
AI-powered outbound call center platform and predictive dialer
AI-powered outbound call center platform and predictive dialer
24/7 AI receptionists plus trained human agents for calls, chat, and intake
24/7 AI receptionists plus trained human agents for calls, chat, and intake
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
