Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Poly records 724 monthly visits with -71.5% growth and Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
A file browser that understands your files down to the pixel
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | withpoly.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 724 (724) |
| MoM Traffic Delta | +21.04K (+1.5%) | -1.82K (-71.5%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇪🇸 Spain (81.7%) |
| Direct Visits / mo | 1.15M | 295 |
| User Rating | 4.6 | 4.2 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
A file browser that understands your files down to the pixel
Find files by image, concept, phrase, color, face or content similarity, and search inside documents and media for the exact page, paragraph or clip.
Ask questions about your files and get answers, summaries and transcriptions, with long-context reading across thousands of files in one conversation.
Store, browse and organize files with Feed, Grid, Icon, Tree, Column and Gallery views, automatic tagging and full version history.
Access and sync Poly files through your local file system, with both web and desktop apps working offline until changes sync.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
The AI browser that reads between your tabs
One subscription, many AI models — chat, search, analyze files and links
One subscription, many AI models — chat, search, analyze files and links
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Your files, notes and meetings in one drive — with an AI that knows all of it.
Your files, notes and meetings in one drive — with an AI that knows all of it.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
