Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Publer records 244,964 monthly visits with -71.5% growth and Freemium pricing.
AI-first customer support platform with a shared inbox built in
Schedule, analyze, and collaborate on social content — with an AI writing assistant
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | publer.io |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 244.96K (244,964) |
| MoM Traffic Delta | +21.04K (+1.5%) | -613.99K (-71.5%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🌐 Global (—) |
| Direct Visits / mo | 1.15M | 98.95K |
| User Rating | 4.6 | 4.4 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Schedule, analyze, and collaborate on social content — with an AI writing assistant
Plan posts across a visual calendar and publish to connected networks from a single queue, with autopost or push-notification options.
Generate captions, rewrite text, and produce variations for different platforms with the built-in AI writing assistant.
Measure reach, engagement, and performance across accounts with dashboards that highlight what works.
Upload CSVs to schedule large volumes of posts at once and automatically republish evergreen content on a schedule.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers superior visual content calendars and client approval workflows, but lacks Publer's built-in AI writing tools.
Offers superior visual content calendars and client approval workflows, but lacks Publer's built-in AI writing tools.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Free / Open-sourceOpen-source agentic social media scheduler offering self-hosting freedom, but requires technical setup compared to Publer.
Free / Open-sourceOpen-source agentic social media scheduler offering self-hosting freedom, but requires technical setup compared to Publer.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Integrates comprehensive graphic design tools and AI generation directly into the scheduling workflow.
Integrates comprehensive graphic design tools and AI generation directly into the scheduling workflow.
SpecialistOffers advanced X management and audience analytics, but is less flexible for general multi-platform visual planning.
SpecialistOffers advanced X management and audience analytics, but is less flexible for general multi-platform visual planning.
