Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Pump records 71,062 monthly visits with -7.1% growth and Free pricing.
AI-first customer support platform with a shared inbox built in
Group buying that cuts your cloud and AI bills for free
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | pump.co |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Free |
| Monthly Visits | 1.41M (1,408,646) | 71.06K (71,062) |
| MoM Traffic Delta | +21.04K (+1.5%) | -5.47K (-7.1%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (33%) |
| Direct Visits / mo | 1.15M | 38.39K |
| User Rating | 4.6 | 4.4 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Group buying that cuts your cloud and AI bills for free
Pump buys reserved capacity across its customer base and passes the rate to you, with usage-drop risk staying on Pump's side rather than yours.
Set a quality bar once and each request routes to the cheapest model that clears it, with fallback chains so requests are not dropped when a provider is unavailable.
One budget per team covers cloud and AI spend together, with Slack warnings before limits are hit and the cost driver named.
Spend is checked every hour and anything unusual is traced back to the specific resource and the person responsible.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
AI-powered financial reporting, dashboards and forecasting for accountants and finance teams
AI-powered financial reporting, dashboards and forecasting for accountants and finance teams
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Finance-owned software that turns fragmented data into decisions you can trust
Finance-owned software that turns fragmented data into decisions you can trust
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Autonomous cloud cost optimization that pays for itself
Autonomous cloud cost optimization that pays for itself
