Re:amaze: Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp. Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Re:amaze records 455,787 monthly visits with +3.6% growth and Free Trial, Paid, Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
AI-powered shared inbox, live chat, and helpdesk for online businesses
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | reamaze.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 455.79K (455,787) |
| MoM Traffic Delta | +21.04K (+1.5%) | +16.04K (+3.6%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (55.5%) |
| Direct Visits / mo | 1.15M | 303.48K |
| User Rating | 4.6 | 4.5 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
AI-powered shared inbox, live chat, and helpdesk for online businesses
Bring email, live chat, social media, SMS, VoIP, and video conversations into one collaborative inbox with assignments, notes, and shared views.
A trainable AI agent handles customer chats 24/7, while AI assists with reply drafting, conversation summaries, and sentiment analysis.
Deploy pre-built or custom chatbots and proactive Cues to engage site visitors and automate common support and sales conversations.
Publish a branded, embeddable knowledge base and a status page so customers can find answers and stay informed during incidents.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers industry-leading AI customer support and proactive messaging, but at a significantly higher enterprise price point.
Offers industry-leading AI customer support and proactive messaging, but at a significantly higher enterprise price point.
Deeply tailored for e-commerce customer support automation, but with less generalized multi-channel live chat configuration.
AI-powered customer conversation platform for B2C messaging at scale
AI-powered customer conversation platform for B2C messaging at scale
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistSpecializes in autonomous ticket resolution using internal knowledge bases, but lacks traditional live chat widget tools.
SpecialistSpecializes in autonomous ticket resolution using internal knowledge bases, but lacks traditional live chat widget tools.
Features easy-to-deploy AI customer service bots and live chat, but lacks Reamaze's advanced shared inbox depth.
Features easy-to-deploy AI customer service bots and live chat, but lacks Reamaze's advanced shared inbox depth.
SpecialistCustom AI agents trained on your documentation and knowledge base
SpecialistCustom AI agents trained on your documentation and knowledge base
Focuses heavily on e-commerce self-service workflows and automation, though with fewer advanced custom ticketing rules.
Focuses heavily on e-commerce self-service workflows and automation, though with fewer advanced custom ticketing rules.
SpecialistAgentic B2B support platform unifying every channel, AI agents, and customer context
SpecialistAgentic B2B support platform unifying every channel, AI agents, and customer context
Delivers comprehensive helpdesk ticketing and AI support agents, but is less focused on instant chat widgets.
Delivers comprehensive helpdesk ticketing and AI support agents, but is less focused on instant chat widgets.
Combines generative AI chat agents with omnichannel live chat, though with less polished e-commerce integrations.
Combines generative AI chat agents with omnichannel live chat, though with less polished e-commerce integrations.
