Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Reply Next records 657 monthly visits with -14% growth and Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
Agentic AI that turns every customer interaction into growth across locations
| Dimension / Metric | ||
|---|---|---|
| Official Domain | crisp.chat | replynext.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 657 (657) |
| MoM Traffic Delta | +21.04K (+1.5%) | -107 (-14%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇪🇸 Spain (100%) |
| Direct Visits / mo | 1.15M | 264 |
| User Rating | 4.6 | 4.1 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Agentic AI that turns every customer interaction into growth across locations
Keep every location accurate, visible, and competitive across maps, directories, local search, and AI-powered discovery.
Manage every review, message, and listing from a single dashboard, with AI agents handling interactions automatically in your brand voice.
Turn customer signals into clear next steps, spot issues faster, and prioritize actions that improve performance across locations.
Train agents with your brand voice, rules, and workflows so they act on your behalf from day one and stay on brand.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Free / Open-sourceAI-powered customer conversation platform for B2C messaging at scale
Free / Open-sourceAI-powered customer conversation platform for B2C messaging at scale
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Free / Open-sourceAI helpdesk that unifies every e-commerce customer message in one inbox
Free / Open-sourceAI helpdesk that unifies every e-commerce customer message in one inbox
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
SpecialistAI customer support agents that answer, act, escalate and stop guessing
SpecialistAI customer support agents that answer, act, escalate and stop guessing
All-in-one AI reputation, social media and customer messaging platform
All-in-one AI reputation, social media and customer messaging platform
