Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Schematic records 21,744 monthly visits with -18.2% growth and Free Trial pricing.
AI-first customer support platform with a shared inbox built in
One real-time ledger for metering, credits, pricing and entitlements
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | schematichq.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Free Trial |
| Monthly Visits | 1.41M (1,408,646) | 21.74K (21,744) |
| MoM Traffic Delta | +21.04K (+1.5%) | -4.84K (-18.2%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (33.8%) |
| Direct Visits / mo | 1.15M | 8.53K |
| User Rating | 4.6 | 4.3 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
One real-time ledger for metering, credits, pricing and entitlements
Every billable event is counted once and every limit is applied in real time, by company, user or agent, so usage and access never drift apart.
Sell usage as credits with configurable burn rates, rollover percentages, auto top-up thresholds and deadlines on promotional grants.
Define plans, add-ons, trials and feature gates as data, then version a change, preview how it looks to customers, and roll it out without deploying code.
Model seats, pay-as-you-go, tiered overage, pay-in-advance commitments, hard and soft limits, or hybrids in the same engine.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
The AI platform for revenue execution
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Free / Open-sourceReactive TypeScript backend with database, functions and AI gateway
Free / Open-sourceReactive TypeScript backend with database, functions and AI gateway
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
AI no-code builder that turns one sentence into native iOS, Android, and web apps
AI no-code builder that turns one sentence into native iOS, Android, and web apps
Free / Open-sourceOpen-source data integration engineered for AI agents and analytics
Free / Open-sourceOpen-source data integration engineered for AI agents and analytics
