Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Sequel records 10,904 monthly visits with -1.1% growth and Freemium, Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
Give your AI agents live business data they can trust
| Dimension / Metric | ||
|---|---|---|
| Official Domain | crisp.chat | sequel.sh |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium, Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 10.9K (10,904) |
| MoM Traffic Delta | +21.04K (+1.5%) | -116 (-1.1%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (42%) |
| Direct Visits / mo | 1.15M | 4.41K |
| User Rating | 4.6 | 4.5 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Give your AI agents live business data they can trust
Hook up GA4, Google Ads, HubSpot, Stripe, Search Console, and warehouses or databases via OAuth or a key — read-only, with nothing to self-host.
Tell Sequel once what a qualified lead, active account, or blended CAC means for your team, and every agent applies the same definition every time.
Sequel returns the query it ran with each result, so you can verify a figure instead of trusting it blindly.
Runs over MCP, so one connection serves Claude, ChatGPT, Cursor, Codex, and other MCP clients without reconnecting sources.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
An agentic analytics platform that turns questions into governed, trusted answers
An agentic analytics platform that turns questions into governed, trusted answers
Chat with your data to get analysis, charts, reports, and slides
Chat with your data to get analysis, charts, reports, and slides
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
The AI spreadsheet that connects to your data and explains its answers
The AI spreadsheet that connects to your data and explains its answers
