Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. TeamFeedback records 979 monthly visits with -50% growth and Freemium pricing.
AI-first customer support platform with a shared inbox built in
Turn employee feedback into AI summaries, insights and team growth
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | teamfeedback.co |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 979 (979) |
| MoM Traffic Delta | +21.04K (+1.5%) | -979 (-50%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇹🇷 Türkiye (100%) |
| Direct Visits / mo | 1.15M | 403 |
| User Rating | 4.6 | 4.2 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Turn employee feedback into AI summaries, insights and team growth
Collect structured 360-degree feedback and turn it into reports that support a culture of continuous improvement.
Post engaging surveys that take about two minutes to complete, gathering data on performance, mood and issues.
An anonymised control panel gives an overview of team mood, work approach and open issues.
AI summarises multiple feedbacks into a quick review, then generates employee goals based on feedback and team skill gaps.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Turn customer voices into confident decisions
Agentic HR platform uniting HRIS, performance and talent management
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
AI workforce analytics that turn monitoring data into productivity and cost decisions.
AI workforce analytics that turn monitoring data into productivity and cost decisions.
