Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Toki records 86,216 monthly visits with +24.5% growth and Freemium pricing.
AI-first customer support platform with a shared inbox built in
An executive assistant that finds and handles what matters
| Dimension / Metric | ||
|---|---|---|
| Official Domain | crisp.chat | toki.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 86.22K (86,216) |
| MoM Traffic Delta | +21.04K (+1.5%) | +16.98K (+24.5%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇧🇷 Brazil (59.8%) |
| Direct Visits / mo | 1.15M | 38.95K |
| User Rating | 4.6 | 4.4 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
An executive assistant that finds and handles what matters
Sync email, calendars, Slack and other tools and Toki surfaces the tasks and goals that matter instead of waiting for you to file each one manually.
Speak, type or send a screenshot. Toki accepts all three, replies in kind, and can phone you when something genuinely needs attention.
Create events, reschedule, block deep-work time and resolve conflicts by describing what you want in plain language rather than clicking through forms.
Toki learns how you plan and what you prefer, so reminders sharpen and recommendations fit your working style over time.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
AI calendar that defends your focus time and schedules work automatically
AI calendar that defends your focus time and schedules work automatically
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
SpecialistThe AI super app for work — tasks, projects, calendar and meetings in one place
SpecialistThe AI super app for work — tasks, projects, calendar and meetings in one place
An adaptive AI work assistant that learns how you work across inboxes, calendars, chats, and apps
An adaptive AI work assistant that learns how you work across inboxes, calendars, chats, and apps
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
