Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Truffle records 413 monthly visits with -86.9% growth and Free Trial, Paid pricing.
AI-first customer support platform with a shared inbox built in
Track how ChatGPT, Gemini, Claude and Perplexity answer your buyers' questions
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | runtruffle.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Free Trial, Paid |
| Monthly Visits | 1.41M (1,408,646) | 413 (413) |
| MoM Traffic Delta | +21.04K (+1.5%) | -2.73K (-86.9%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (100%) |
| Direct Visits / mo | 1.15M | 134 |
| User Rating | 4.6 | 4.2 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Track how ChatGPT, Gemini, Claude and Perplexity answer your buyers' questions
One 0–100 score weighting every engine by real market reach, so a strong week on Gemini and a weak one on Perplexity land in one comparable figure.
Track the purchase-intent questions your buyers actually type, with per-prompt visibility so you know which questions you own and which you are losing.
Auto-discovery finds competitors AI mentions alongside you, measures share of voice and alerts you when you are close to overtaking the leader.
See Google SERP top-10 rankings and AI Overviews next to ChatGPT, Perplexity and Gemini mentions in the same project.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
AI search visibility analytics for marketing teams
AI search visibility analytics for marketing teams
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
AEO & GEO platform for AI search visibility
AEO & GEO platform for AI search visibility
See what AI assistants really say about your brand.
See what AI assistants really say about your brand.
