Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Unless records 4,497 monthly visits with +17% growth and Paid (outcome-based subscription; two plans) pricing.
AI-first customer support platform with a shared inbox built in
One AI customer agent for every moment — built for regulated Europe
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | unless.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Paid (outcome-based subscription; two plans) |
| Monthly Visits | 1.41M (1,408,646) | 4.5K (4,497) |
| MoM Traffic Delta | +21.04K (+1.5%) | +652 (+17%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (91.3%) |
| Direct Visits / mo | 1.15M | 1.76K |
| User Rating | 4.6 | 4.4 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
One AI customer agent for every moment — built for regulated Europe
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceAI-first customer service with a natively integrated AI agent
Enterprise AI grounded in your company's own knowledge
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Free / Open-sourceAutonomous AI agents for customer service, content and operations
Free / Open-sourceAutonomous AI agents for customer service, content and operations
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
Free / Open-sourceAI customer service that answers instantly and turns chats into revenue
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Agentic B2B support platform unifying every channel, AI agents, and customer context
Agentic B2B support platform unifying every channel, AI agents, and customer context
Free / Open-sourceNo-code AI agents that answer, act and hand off across every channel
