DHTMLX Chatbot records 52,781 monthly visits with -19.2% month-over-month growth and Free pricing. Intercom records 2,764,543 monthly visits with -5.8% growth and Free Trial, Paid pricing.
MIT-licensed JavaScript widget for AI support chat
AI-first customer service platform with a native AI agent for every conversation
| Dimension / Metric | | |
|---|---|---|
| Official Domain | dhtmlx.com | intercom.help |
| Pricing Model | Free | Free Trial, Paid |
| Monthly Visits | 52.78K (52,781) | 2.76M (2,764,543) |
| MoM Traffic Delta | -12.51K (-19.2%) | -170.52K (-5.8%) |
| Primary Market & Share | 🇺🇸 United States (11.6%) | 🇺🇸 United States (32.9%) |
| Direct Visits / mo | 27.3K | 1.79M |
| User Rating | 4.3 | 4.7 |
| Supported Platforms | Website | Website |
MIT-licensed JavaScript widget for AI support chat
Display messages as blocks, bubbles, cards, or flow, letting the chat match the surrounding product design.
Connect the interface to ChatGPT, Claude, Gemini, or any other model through your own server logic.
Render formatted model output and stream responses with a configurable typing speed for a natural feel.
Show a sidebar of conversations with different agents and step back through previous exchanges.
AI-first customer service platform with a native AI agent for every conversation
A support-trained AI agent that resolves customer conversations across chat, email, phone and Slack, averaging around 76% resolution according to Intercom's own benchmark data.
Bring chat, email, social and messaging channels into one workspace so agents see every conversation with full customer context.
Track customer issues, back-office work and widespread tracker problems so nothing falls through the cracks and customers stay informed.
Manage and optimize the content that powers Fin, Copilot and your Help Center, with reporting on how each article performs across touchpoints.
Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Free / Open-sourceCompletely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Chat with 30+ leading AI models in one clean, fast workspace
Chat with 30+ leading AI models in one clean, fast workspace
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin.
More affordable pricing with a clean shared inbox, but less sophisticated AI-first automation compared to Intercom Fin.
Free / Open-sourceSelf-hosted AI workspace for local and cloud models
Free / Open-sourceSelf-hosted AI workspace for local and cloud models
Free / Open-sourcePut always-on AI agents on your team chat
SpecialistFaster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
SpecialistFaster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
The best frontend for AI.
Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features.
Simpler setup for small businesses with robust built-in chatbots, but less advanced enterprise ticketing features.
Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall.
Excellent multi-brand management and embedded FAQ features, but features a less modern user interface overall.
Free / Open-sourceOpen-source frontend stack for building AI agents and copilots inside your own product
Free / Open-sourceOpen-source frontend stack for building AI agents and copilots inside your own product
Stronger ecommerce integrations and automated workflows, but less polished native mobile apps for on-the-go support agents.
Stronger ecommerce integrations and automated workflows, but less polished native mobile apps for on-the-go support agents.
