Dialpad records 2,763,687 monthly visits with +10.7% month-over-month growth and Paid pricing. eesel AI records 556,113 monthly visits with +5.7% growth and Freemium, Free Trial, Paid, Contact for Pricing pricing.
The AI platform for customer experience and business communications
Autonomous AI agents for customer service, content and operations
| Dimension / Metric | ||
|---|---|---|
| Official Domain | dialpad.com | eesel.ai |
| Pricing Model | Paid | Freemium, Free Trial, Paid, Contact for Pricing |
| Monthly Visits | 2.76M (2,763,687) | 556.11K (556,113) |
| MoM Traffic Delta | +266.41K (+10.7%) | +29.86K (+5.7%) |
| Primary Market & Share | 🇺🇸 United States (56.6%) | 🇺🇸 United States (16%) |
| Direct Visits / mo | 2M | 92.18K |
| User Rating | 4.4 | 4.3 |
| Supported Platforms | Website | Website |
The AI platform for customer experience and business communications
Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
Autonomous AI agents for customer service, content and operations
Deploy helpdesk, content and e-commerce agents inside Zendesk, Freshdesk, Slack, Google Drive, Notion and Shopify rather than a standalone widget.
Existing documentation, macros and conversation history become the agent's knowledge, so it can answer accurately from the first day.
Agents categorise incoming tickets, draft replies from approved macros and hand off anything sensitive to a human with approval rules you set.
A blog writer agent researches and drafts posts in your brand voice, while an e-commerce agent answers product questions and handles order inquiries.
SpecialistAutonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
SpecialistAutonomous enterprise AI agents and CRM intelligence powered by Salesforce Data 360 and Atlas.
Free / Open-sourceFree live chat, inbox and AI helpdesk for your website
Feature-rich omnichannel helpdesk with powerful built-in AI agents, but significantly more expensive for smaller teams.
Feature-rich omnichannel helpdesk with powerful built-in AI agents, but significantly more expensive for smaller teams.
Affordable omnichannel customer support platform with robust no-code AI chat agents and shared inboxes.
Affordable omnichannel customer support platform with robust no-code AI chat agents and shared inboxes.
Strong focus on sales workflows and CRM integrations, but less robust built-in native voice analytics than Dialpad.
SpecialistAI-powered knowledge base that turns documents into fast answers
SpecialistAI-powered knowledge base that turns documents into fast answers
Popular customer service platform featuring automated AI agents trained on business data and live chat.
Popular customer service platform featuring automated AI agents trained on business data and live chat.
Builds custom AI support agents trained on documentation, but offers less built-in ticketing workflow automation.
Builds custom AI support agents trained on documentation, but offers less built-in ticketing workflow automation.
Ecommerce-focused customer support platform with autonomous AI agents and shared inbox management capabilities.
Ecommerce-focused customer support platform with autonomous AI agents and shared inbox management capabilities.
Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.
Unified omnichannel inbox with strong AI agent deployment across voice and chat, but a smaller user community.
Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.
Superior conversation scoring and voice pitch analytics for sales reps, but narrower omnichannel customer service features.
Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
Easier setup for small teams needing virtual phone numbers, but lacks Dialpad's advanced AI voice intelligence suite.
