How do their growth rates compare?

EasyNext Support has a month-over-month growth rate of —; Thena has -29.4%.

How does pricing compare?

EasyNext Support: Free. Free. The developer states the extension is currently completely free, with no hidden costs or subscriptions and no paid tier advertised. Thena: Freemium, Paid, Contact for Pricing. A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts.

What are alternatives to EasyNext Support and Thena?

Other tools in related categories include tawk.to, Intercom, Intercom, Chaport, Crisp.

EasyNext Support vs Thena — Traffic (0 vs 9.78K), Pricing & Verdict

Open AI Tools

EasyNext Support vs Thena — Traffic (0 vs 9.78K), Pricing & Verdict | Open AI Tools

Side-by-Side Traffic & Specification Matrix

Dimension / Metric	EasyNext Support	Thena
Official Domain	chromewebstore.google.com	thena.ai
Pricing Model	Free	Freemium, Paid, Contact for Pricing
Monthly Visits	0 (0)	9.78K (9,781)
MoM Traffic Delta	0 (—)	-4.08K (-29.4%)
Primary Market & Share	🌐 Global (—)	🇺🇸 United States (54.1%)
Direct Visits / mo	0	3.85K
User Rating	3.2	4.4
Supported Platforms	Browser Extension	Website

EasyNext Support

AI summaries, replies and tone control inside your Zendesk tickets

Ticket-aware contextual assistance

Ask the AI questions directly in the context of the ticket you have open, so suggestions reflect the actual customer conversation rather than generic canned text.

Instant thread summarization

Condense long back-and-forth threads into short summaries that capture what the customer actually needs, with the level of detail adjustable to the situation.

AI response drafting

Produce accurate, context-aware replies in seconds, from a brief acknowledgement to a fuller explanation of the resolution.

Tone customisation

Switch generated replies between formal, friendly and in-between registers so every message matches your brand voice.

Strengths & Pros

+Free with no subscription or hidden costs
+No Zendesk app install or API connection needed, just a Chrome extension and a Google login
+Keeps the agent in the ticket while they summarise, draft and ask questions
+Tone controls make generated replies easy to match to a brand voice