Offers advanced no-code form customization and robust database integrations, but with slightly less automated AI generation.
forms.app records 987,157 monthly visits with -11.2% month-over-month growth and Freemium, Paid pricing. Intercom records 4,471,110 monthly visits with +2.7% growth and Free Trial, Paid pricing.
Build forms, surveys and quizzes in seconds — with unlimited free responses
| Dimension / Metric | ![]() | |
|---|---|---|
| Official Domain | forms.app | intercom.com |
| Pricing Model | Freemium, Paid | Free Trial, Paid |
| Monthly Visits | 987.16K (987,157) | 4.47M (4,471,110) |
| MoM Traffic Delta | -124.04K (-11.2%) | +117.9K (+2.7%) |
| Primary Market & Share | 🇧🇷 Brazil (26.1%) | 🇺🇸 United States (39%) |
| Direct Visits / mo | 595.53K | 3.58M |
| User Rating | 4.2 | 4.5 |
| Supported Platforms | Website | Website |
Build forms, surveys and quizzes in seconds — with unlimited free responses
Assemble forms, surveys, quizzes and polls visually, then brand them with custom themes and your own domain.
Describe what you need and the AI drafts the full form; it can also rephrase questions and generate multiple-choice answer options.
Automate the path from submission to spreadsheet, CRM or internal system without manual copying.
Start from reviewed templates for applications, bookings, feedback, HR, events and interactive quizzes.

AI-first customer service with a natively integrated AI agent
An AI agent trained specifically for customer service that resolves routine and increasingly complex multi-step queries across every channel.
Chat, email, phone, and messaging conversations arrive in one shared inbox with ticketing built for collaboration across teams.
An assistant that proactively surfaces context from connected systems and handles admin work without leaving the conversation view.
Centralize and measure the content behind AI and self-serve support, with suggestions on what to fix and one-click actions.
Offers advanced no-code form customization and robust database integrations, but with slightly less automated AI generation.

Tailored specifically for ecommerce ticketing and deep Shopify integrations, whereas Intercom serves broader SaaS and tech businesses.

Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training.
Unifies extensive social messaging channels into a single inbox, but provides less sophisticated built-in autonomous AI agent training.
Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom.
Provides a robust shared inbox and live chat tools, but has a lighter enterprise AI ecosystem than Intercom.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations

Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps.
Offers straightforward AI support automation for smaller teams, but lacks Intercom's advanced multi-channel routing and custom apps.

Integrates live chat and helpdesk ticketing with trainable AI, but lacks Intercom's expansive developer platform and custom bots.
Integrates live chat and helpdesk ticketing with trainable AI, but lacks Intercom's expansive developer platform and custom bots.

SpecialistAI support agent plus helpdesk built for ecommerce brands
SpecialistAI support agent plus helpdesk built for ecommerce brands
SpecialistFocuses heavily on end-to-end encryption and privacy, trading some ease of design for high-security data collection.
SpecialistFocuses heavily on end-to-end encryption and privacy, trading some ease of design for high-security data collection.

SpecialistFocuses heavily on B2B customer support and account context, but offers less lightweight consumer-facing live chat widgets.
SpecialistFocuses heavily on B2B customer support and account context, but offers less lightweight consumer-facing live chat widgets.

Provides seamless AI-native form generation from text prompts, matching forms.app's speed with cleaner modern layouts.
No-code AI agents that answer, act and hand off across every channel