
SpecialistThe AI workspace where teams and agents get work done together

Glean records 3,301,875 monthly visits with +0.1% month-over-month growth and Contact for Pricing pricing. Tidio records 527,313 monthly visits with -6.4% growth and Freemium pricing.

AI customer service that answers instantly and turns chats into revenue
| +4.86K (+0.1%) |
| -36.2K (-6.4%) |
| Primary Market & Share | 🇺🇸 United States (56.6%) | 🇺🇸 United States (22.3%) |
|---|
| Direct Visits / mo | 2.63M | 387.51K |
|---|
| User Rating | 4.6 | 4.4 |
|---|
| Supported Platforms | Website | Website |
|---|

Enterprise AI grounded in your company's own knowledge
Ask a question in plain language and get a cited answer assembled from documents, tickets, wikis, and messages across every connected system, with permissions respected.
Reusable agents handle multi-step workflows such as onboarding, account research, or incident follow-up by orchestrating actions across business apps.
Glean automatically picks and routes requests to the right model and reasoning level, giving teams access to 40+ LLMs through a single governed gateway.
Draft on-brand documents, summarise meetings, analyse data, and create content grounded in company context rather than generic model knowledge.

AI customer service that answers instantly and turns chats into revenue
Answers customer questions instantly using your website, help center, and product data, and hands unresolved cases to a human with the full context.
Collects email, live chat, WhatsApp, Instagram, and Facebook Messenger conversations in one inbox with ticketing, tags, priorities, and spam controls.
Triggers proactive chats from behavioral signals, recommends products in-chat, and reports what each conversation earned in sales, leads, or bookings.
Live visitor list, live typing preview, and an AI Reply Assistant that drafts and polishes responses so tone stays consistent across the team.

SpecialistThe AI workspace where teams and agents get work done together

SpecialistProvides enterprise-grade autonomous AI agents integrated deeply within the broader Salesforce CRM and service ecosystem.
#2
Free / Open-sourceProvides widely used free live chat and helpdesk capabilities with optional smart AI assistance addons.


Premium customer service platform offering advanced Fin AI support agents and robust multi-channel ticketing workflows.

Tailored specifically for ecommerce brands combining automated conversational AI support with deep Shopify/WooCommerce integrations.

Unifies multi-channel social messaging and customer conversations into a single team inbox with AI assistance.
Delivers an omnichannel customer support shared inbox and built-in no-code AI chat agents at competitive pricing.

Builds collaborative enterprise AI agents connected to company knowledge, but offers less robust out-of-the-box universal search.

SpecialistSpecializes in training custom AI support agents exclusively on technical documentation and internal knowledge bases.
SpecialistBuild, share, and control AI agents that actually do the work

SpecialistDesigned for B2B companies combining Slack/Teams support channels, ticketing, and autonomous AI customer agents.

SpecialistAutomates employee IT and HR support requests exceptionally well, but focuses less on general universal document search.
SpecialistProvides enterprise-grade autonomous AI agents integrated deeply within the broader Salesforce CRM and service ecosystem.
Free / Open-sourceProvides widely used free live chat and helpdesk capabilities with optional smart AI assistance addons.
Unifies multi-channel social messaging and customer conversations into a single team inbox with AI assistance.
Delivers an omnichannel customer support shared inbox and built-in no-code AI chat agents at competitive pricing.
Builds collaborative enterprise AI agents connected to company knowledge, but offers less robust out-of-the-box universal search.
SpecialistSpecializes in training custom AI support agents exclusively on technical documentation and internal knowledge bases.
SpecialistBuild, share, and control AI agents that actually do the work
SpecialistDesigned for B2B companies combining Slack/Teams support channels, ticketing, and autonomous AI customer agents.
SpecialistAutomates employee IT and HR support requests exceptionally well, but focuses less on general universal document search.