Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Ground records 3,083 monthly visits with -56.1% growth and Contact for Pricing pricing.
Conversational AI and helpdesk built for ecommerce brands
AI revenue agents that grow DTC commerce on autopilot
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | joinground.com |
| Pricing Model | Contact for Pricing | Contact for Pricing |
| Monthly Visits | 2.66M (2,660,498) | 3.08K (3,083) |
| MoM Traffic Delta | +61.65K (+2.4%) | -3.95K (-56.1%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇺🇸 United States (97.7%) |
| Direct Visits / mo | 2.07M | 1.22K |
| User Rating | 4.7 | 4.1 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
AI revenue agents that grow DTC commerce on autopilot
Detects high purchase intent among first-time visitors and resurfaces the welcome offer at the optimal moment to lift new-customer conversion.
Predicts each customer's next likely purchase and timing, then autonomously sends the matching message, offer and product recommendation to drive repeat orders.
An AI-native layer that tracks every agent output, learning and growth lever across the funnel so teams can see what is working.
Goes live in roughly 15 minutes and runs in the background with no heavy implementation or campaign build-out required.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
Free / Open-sourceThe AI-powered B2C CRM for email, SMS, and personalized marketing at scale
Free / Open-sourceThe AI-powered B2C CRM for email, SMS, and personalized marketing at scale
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
AI agents that work the revenue lifecycle alongside your sellers
AI marketing agents that run your growth while you stay in control
AI marketing agents that run your growth while you stay in control
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
Free / Open-sourceAutonomous marketing automation powered by AI agents
Free / Open-sourceAutonomous marketing automation powered by AI agents
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
Free / Open-sourceA ready-to-sell Shopify store in about five minutes
Free / Open-sourceA ready-to-sell Shopify store in about five minutes
