Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. KonnectBot records 316 monthly visits with +1,563.2% growth and Freemium pricing.
Conversational AI and helpdesk built for ecommerce brands
AI live chat that answers fast and hands off to humans with full context
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | konnectbot.com |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 2.66M (2,660,498) | 316 (316) |
| MoM Traffic Delta | +61.65K (+2.4%) | +297 (+1,563.2%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇺🇸 United States (100%) |
| Direct Visits / mo | 2.07M | 95 |
| User Rating | 4.7 | 4.3 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
AI live chat that answers fast and hands off to humans with full context
The AI answers routine questions instantly and escalates complex or high-value conversations to a live agent, passing along the full chat history and context.
On paid plans, customers can complete a purchase or upgrade in the same thread, with card details handled by the payment provider rather than stored in the chat.
Native store integrations let agents check order status, inventory, shipping updates and customer history without switching tabs.
Incoming and outgoing messages are translated on the fly, so agents and visitors can each communicate in their preferred language.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
Free live chat, inbox and AI helpdesk for your website
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
AI-first customer service platform with a native AI agent for every conversation
AI-first customer service platform with a native AI agent for every conversation
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
All-in-one customer messaging for live chat, chatbots, and self-service
All-in-one customer messaging for live chat, chatbots, and self-service
AI-first customer support platform with a shared inbox built in
AI-powered knowledge base that turns documents into fast answers
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
AI-powered shared inbox, live chat, and helpdesk for online businesses
AI-powered shared inbox, live chat, and helpdesk for online businesses
