Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Koolay records 358 monthly visits with -75% growth and Freemium pricing.
Conversational AI and helpdesk built for ecommerce brands
The operating system nonprofits run on — donors, grants, events and e-sign in one place
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | koolay.com |
| Pricing Model | Contact for Pricing | Freemium |
| Monthly Visits | 2.66M (2,660,498) | 358 (358) |
| MoM Traffic Delta | +61.65K (+2.4%) | -1.08K (-75%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🌐 Global (—) |
| Direct Visits / mo | 2.07M | 142 |
| User Rating | 4.7 | 4 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
The operating system nonprofits run on — donors, grants, events and e-sign in one place
EIN-matched grant search across 30K+ live opportunities, 1.9M nonprofits and 184K funders, with 990-PF funder dossiers and Why-GO scoring.
An AI grant writer grounded in your mission, budgets and past applications, plus a Kanban pipeline with deadline alerts and version history.
Donor CRM with lifetime value, segments, recurring giving and automatic receipts living beside donation pages and events.
A website/CMS, events, email, finance and e-signature tools running on one modern data model instead of a stitched stack.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
The pro website builder with a design agent on a fully editable canvas
The pro website builder with a design agent on a fully editable canvas
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
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SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
AI website builder that designs, hosts, and runs your whole site
AI website builder that designs, hosts, and runs your whole site
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
AI website builder that turns a chat prompt into a launched business site
AI website builder that turns a chat prompt into a launched business site
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
