Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Manuel records 1,270 monthly visits with +32.2% growth and Contact for Pricing pricing.
Conversational AI and helpdesk built for ecommerce brands
AI knowledge base that gives installers and service desks instant answers, with sources
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | manuel.chat |
| Pricing Model | Contact for Pricing | Contact for Pricing |
| Monthly Visits | 2.66M (2,660,498) | 1.27K (1,270) |
| MoM Traffic Delta | +61.65K (+2.4%) | +309 (+32.2%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇳🇱 Netherlands (100%) |
| Direct Visits / mo | 2.07M | 549 |
| User Rating | 4.7 | 4.3 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
AI knowledge base that gives installers and service desks instant answers, with sources
Answers drawn from roughly 25,000 manuals spanning more than 85 brands, covering boilers, heat pumps, air conditioning, ventilation, charging points, solar panels and inverters.
Look up error codes, check parameter and settings values, and identify the exact part number needed, instead of digging through portal PDFs.
Every response carries the original technical source and page reference, so technicians can verify the advice before acting on it.
Manuel indexes past work orders, internal documents, technician tips and previously solved faults alongside manufacturer data.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
Free / Open-sourceAI-first customer service platform with a native AI agent for every conversation
Free / Open-sourceAI-first customer service platform with a native AI agent for every conversation
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
Free / Open-sourceAll-in-one customer messaging for live chat, chatbots, and self-service
Free / Open-sourceAll-in-one customer messaging for live chat, chatbots, and self-service
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
Free / Open-sourceAI-powered knowledge base that turns documents into fast answers
Free / Open-sourceAI-powered knowledge base that turns documents into fast answers
Free / Open-sourceAutonomous AI agents for customer service, content and operations
Free / Open-sourceAutonomous AI agents for customer service, content and operations
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
Free / Open-sourceCustom AI agents trained on your documentation and knowledge base
Free / Open-sourceCustom AI agents trained on your documentation and knowledge base
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
