Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. OpnForm records 76,221 monthly visits with +169% growth and Freemium, Free Trial pricing.
Conversational AI and helpdesk built for ecommerce brands
Open-source form builder with AI assistance and unlimited responses
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | opnform.com |
| Pricing Model | Contact for Pricing | Freemium, Free Trial |
| Monthly Visits | 2.66M (2,660,498) | 76.22K (76,221) |
| MoM Traffic Delta | +61.65K (+2.4%) | +47.89K (+169%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇺🇸 United States (74.8%) |
| Direct Visits / mo | 2.07M | 37.28K |
| User Rating | 4.7 | 4.5 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
Open-source form builder with AI assistance and unlimited responses
The full codebase is public and auditable, and you can run OpnForm on the vendor cloud, an EU-hosted instance, or your own infrastructure for complete data ownership.
Optional AI help for building forms and fields, designed to stay out of the way when you would rather write everything yourself.
Conditional logic, computed fields, answer piping, hidden fields and redirect-on-submit rules let one form adapt to many different respondents.
Collect as many responses as you need even on the free plan, with no hidden quotas or surprise overage charges.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
Build powerful forms, surveys and quizzes with AI in minutes
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
Build forms, surveys and quizzes in seconds — with unlimited free responses
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
Privacy-first AI surveys with end-to-end encrypted responses
Privacy-first AI surveys with end-to-end encrypted responses
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
