Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Runbear records 0 monthly visits with 0% growth and Paid, Free pricing.
Conversational AI and helpdesk built for ecommerce brands
No-code shared AI teammates that live inside Slack, Teams, and Discord
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | plugbear.io |
| Pricing Model | Contact for Pricing | Paid, Free |
| Monthly Visits | 2.66M (2,660,498) | 0 (0) |
| MoM Traffic Delta | +61.65K (+2.4%) |
| 0 (0%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🌐 Global (—) |
|---|
| Direct Visits / mo | 2.07M | 0 |
|---|
| User Rating | 4.7 | 4.4 |
|---|
| Supported Platforms | Website | Website |
|---|
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
No-code shared AI teammates that live inside Slack, Teams, and Discord
Create agents that any channel member can @mention. Each agent has an owner, a name, and access only to the knowledge and tools you assign.
Agents read from and act in business apps such as HubSpot, Zendesk, Google Sheets, Notion, and Gmail using MCP actions and native integrations.
Describe the job in Slack chat and Runbear asks what to read and which tools to use, then deploys the agent to your channel in minutes.
One subscription covers every teammate who uses agents. Consumption is metered in credits that track the real model work per task.
The AI workspace where teams and agents get work done together
#1SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
#2
AI-first customer service with a natively integrated AI agent
#3
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
AI-first customer support platform with a shared inbox built in
Free / Open-sourcePut always-on AI agents on your team chat
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
Build customer-facing AI agents for support, sales, and product guidance
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
Build customer-facing AI agents for support, sales, and product guidance
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
