Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. Poly records 724 monthly visits with -71.5% growth and Contact for Pricing pricing.
Conversational AI and helpdesk built for ecommerce brands
A file browser that understands your files down to the pixel
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | withpoly.com |
| Pricing Model | Contact for Pricing | Contact for Pricing |
| Monthly Visits | 2.66M (2,660,498) | 724 (724) |
| MoM Traffic Delta | +61.65K (+2.4%) | -1.82K (-71.5%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇪🇸 Spain (81.7%) |
| Direct Visits / mo | 2.07M | 295 |
| User Rating | 4.7 | 4.2 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
A file browser that understands your files down to the pixel
Find files by image, concept, phrase, color, face or content similarity, and search inside documents and media for the exact page, paragraph or clip.
Ask questions about your files and get answers, summaries and transcriptions, with long-context reading across thousands of files in one conversation.
Store, browse and organize files with Feed, Grid, Icon, Tree, Column and Gallery views, automatic tagging and full version history.
Access and sync Poly files through your local file system, with both web and desktop apps working offline until changes sync.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
The AI browser that reads between your tabs
One subscription, many AI models — chat, search, analyze files and links
One subscription, many AI models — chat, search, analyze files and links
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
Your files, notes and meetings in one drive — with an AI that knows all of it.
Your files, notes and meetings in one drive — with an AI that knows all of it.
