Gorgias records 2,660,498 monthly visits with +2.4% month-over-month growth and Contact for Pricing pricing. SureSteps records 2,335 monthly visits with +43.1% growth and Contact for Pricing pricing.
Conversational AI and helpdesk built for ecommerce brands
Turn scattered operations knowledge into interactive mobile guidance for field teams.
| Dimension / Metric | | |
|---|---|---|
| Official Domain | gorgias.com | suresteps.io |
| Pricing Model | Contact for Pricing | Contact for Pricing |
| Monthly Visits | 2.66M (2,660,498) | 2.34K (2,335) |
| MoM Traffic Delta | +61.65K (+2.4%) | +703 (+43.1%) |
| Primary Market & Share | 🇺🇸 United States (65.9%) | 🇺🇸 United States (100%) |
| Direct Visits / mo | 2.07M | 919 |
| User Rating | 4.7 | 4.3 |
| Supported Platforms | Website | Website |
Conversational AI and helpdesk built for ecommerce brands
Pre-trained on over a billion conversations and grounded in your store's live order, customer and product data, with your tone, policies and guardrails applied.
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all arrive in one queue, on the same customer record as Fin-style AI resolutions and human replies.
Agents and the AI can cancel orders, issue refunds, apply discounts or upsell directly inside the ticket without switching tools.
Orders, customers and products are pulled natively into the ticket view, with 300+ additional integrations across the ecommerce stack.
Turn scattered operations knowledge into interactive mobile guidance for field teams.
Turn written procedures into interactive, step-by-step workflows that technicians follow on a phone or tablet while working on equipment.
Deliver OEM- and company-specific instructions across devices and embed them directly into the apps your service team already uses.
Deploy AI assistance built on your team's own documents and reinforced with OEM and industry standards, so answers reflect how your organisation actually works.
Capture field data visually and let technicians collaborate with peers in real time while working on a job.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
SpecialistAn enterprise-grade autonomous AI agent platform that automates customer service, sales, and complex CRM workflows.
A leading AI-first customer service platform offering advanced multi-channel routing and the Fin AI agent.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
A unified customer conversation platform bringing multi-channel messaging and AI agents into a single collaborative team inbox.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
An omnichannel customer support platform providing shared inboxes, helpdesks, and no-code AI chat agents for growing businesses.
Free / Open-sourceAI-powered knowledge base that turns documents into fast answers
Free / Open-sourceAI-powered knowledge base that turns documents into fast answers
Free / Open-sourceThe documentation platform that keeps docs accurate for people and AI
Free / Open-sourceThe documentation platform that keeps docs accurate for people and AI
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
SpecialistConnects autonomous AI agents directly to company knowledge bases to resolve customer support tickets with high accuracy.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
A popular ecommerce customer service platform featuring trainable AI chatbots and a unified multi-channel shared inbox.
Free / Open-sourceCustom AI agents trained on your documentation and knowledge base
Free / Open-sourceCustom AI agents trained on your documentation and knowledge base
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An omnichannel customer service and live chat platform designed specifically for ecommerce brands with built-in AI automation.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
An ecommerce-focused helpdesk and AI support platform that handles order lookups, returns, and automated ticketing like Gorgias.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
SpecialistAn AI-native contact center platform deploying conversational agents across digital messaging channels and voice support.
